Medical Office Receptionist

A. Performs other duties as assigned by the Office Manager.

B. Promotes Customer Service.

C. Performs essential functions with or without reasonable accommodations.

D. Responsible to collect and update Patient Information at each visit–race, ethnicity, DOB, address, phone number, Insurance, and Consents. You will need to update address and phone number in both the patient and guarantor screen.

E. Verifies insurance coverage for every patient.

F. Make sure all patient information and all (Financial and Patient) consents are signed for all patients.

G. Review patient account balances when patients check in and have billing discuss past due balances prior to being seen by Provider.

H. Assist in collecting co-pays and/or deductibles prior to patient being seen.

I. Answers the telephone calls with a proper screening.

J. Schedules appointments in cooperation with the physicians and staff.

K. Confirm patient appointments for the next day.

L. Print labs/records/etc.… for next day scheduled appointments in advance.

M. Print Medical Records when requested. Make sure a release of medical records form has been completed by the patient prior to printing records.

N. Responds to public inquiries courteously and efficiently.

O. Obtains and forwards pertinent information to the appropriate staff and/or requester in a timely manner such as task lists and messages.

P. Scanning all pertinent data for in-house patients, insurance cards, medical records from another provider, consents, and referrals to the clinical chart or admin screen.

Q. Consistently demonstrates a positive and professional public image.

R. Will be supportive of the decisions made by Office Manager.

S. Clean and Organize the front and waiting area.

T. Demonstrates positive interactions and high level of mental and emotional tolerance when dealing with patients, families of patients, and staff. Uses tact, sensitivity, sound judgment, and a professional attitude when relating with co-workers, physicians, patients, families, and other agencies.

U. Knowledgeable on the insurance billing and guidelines.

V. Respects the rights, property and privacy of others.

W. Assigned work shifts by Office Manager may vary depending on staffing.

I. Performance Factors Used to Evaluate Employee

A. Accurate and thorough completion of data collection and forms generation.

B. Consistent completion and collection of patient accounts.

C. Consistent with collecting payments, newborn deposits, and co-pays from patients.

D. Accurate closing of daily balance of money, credit cards, and charge posting.

E. Demonstrates effective telecommunications skills and responsiveness.

F. Demonstrates ability to interrelate effectively with all types of people.

G. Consistently demonstrates a positive and professional image.

H. Assumes responsibility for identifying and meeting goals.

I. Excels in all aspects of job performance and holds themselves accountable for their actions.

II. Qualifications

A. Education:

High school graduate or equivalent

B. Training and Experience:

Aptitude to organize, file and perform clerical work with speed and

Accuracy.

Basic math knowledge

Typing and basic computer skills necessary; good telephone etiquette.

:

III. Unusual Physical Demands and working conditions

A. Must be able to work under stressful conditions.

B. May have varied work hours.

C. Must be able to perform / withstand:

1. Sustained sitting and walking

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Ability to Relocate:

• Odessa, TX 79765: Relocate before starting work (Required)

Work Location: In person