Medical Front Office Receptionist

Craft Health Group is an innovative and progressive company in the medical industry has an opening for a medical Office Receptionist - managing front desk operations, patient experience, and various processes for Craft Body Scan Clinic in Charlotte, North Carolina.

Qualified candidates will:

• Be an enthusiastic, engaging person, ensuring a welcoming environment and excellent service to all patients
• Compassionate and comprehensive approach to patient communication and engagement
• Professional, punctual, and courteous
• Excellent interpersonal, listening, oral, and written communication skills
• Extremely ethical and have character references
• High level of discretion and professionalism in working with confidential information.
• Ability to trouble-shoot and effectively handle a broad range of issues and people
• Proficient in Excel, Word, and Outlook, and ability to learn & effectively utilize other business systems. Prior EMR & CRM experience preferred.
• Attention to detail and accuracy in all correspondence and records management
• Highly organized with demonstrated time management skills
• Strongly self-motivated, self-aware, and focused on continuous improvement
• Interest in the health industry
• Prior experience in a medical setting is preferred.
• Available M-F between the hours of 8:00 am – 6:00 pm

Job Duties include:

• Maintain a professional, relaxing, and inviting environment for our patients
• Ensure guests are greeted as they arrive & checked-in for their appointments
• Ensure the front is effectively & efficiently staffed, organized, and operational
• Answer phones and make outbound calls to schedule patients, including follow-up calls and appointment reminders
• Data entry and updating patient information
• Manage inbound and outbound mail

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical Front Desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: In person