Practice Manager

Practice Manager
At Parker & Ace, we're excited to offer a unique blend of the friendly and personal touch of a neighborhood vet with cutting-edge technology and design. Our membership-based practice allows us to provide exceptional primary care through personalized in-clinic, virtual, or hybrid experiences.
Are you a passionate and dedicated leader who is looking to join a premier animal care company? Parker & Ace is seeking a talented Practice Manager to support our rock star clinic team of veterinarians, technicians, and coordinators. You will play a crucial role in the growth and success of our business, in close partnership with the corporate team.
Who You Are:

• A natural motivator. You have a knack for getting people on board.
• An excellent communicator with the ability to speak and relate to different personalities.
• You have a can-do / get-it-done attitude and don't mind rolling up your sleeves.
• A talented problem solver. You can figure things out on the fly and also identify long-term solutions.
• You are self-motivated and work well independently.
• You stay calm under pressure and are able to quickly de-escalate situations.
• You have experience working in the veterinary field.
• You love dogs and cats!

What You'll Do:

• Foster a culture of teamwork, positivity, and resilience.
• Manage our talented team of technicians, assistants, and coordinators. This includes but not limited to biweekly payroll, weekly 1:1's, quarterly reviews, team meetings, etc.
• Manage the clinic's P&L and revenue, identifying opportunities to increase top line, lower operating costs, and improve team efficiencies.
• Build and adjust the clinic schedule, unlocking efficiencies where possible.
• Oversee inventory process, including weekly ordering and monthly reconciliation. You'll work closely with our vendor partners on ensuring we get the best pricing and are taking advantage of promotions.
• Facilities management. From our janitorial partner to our local handyman, you know who to call and how to solve any issues that may arise regarding our physical space.
• Plan monthly events with the team to foster relationship building and teamwork.
• Partner closely with the Lead Veterinarian on ways to improve processes and workflows in the clinic.
• Serve as the liaison between the corporate and clinic teams. This could include implementing a new initiative with the clinic team, or raising concerns up to the corporate team.
• Oversee customer experience at the clinic, keeping close tabs on reviews and NPS scores, as well as handling client escalations.
• Partner closely with Marketing by helping put on local events, post on social media, etc.
• Partner closely with HR on building out a robust CE program for our staff.
• Reports to the Head of Operations.

What you'll get

• Competitive salary
• 401(k) plus 4% company match
• Opportunity for Equity Ownership
• Health, dental, and vision insurance with options that are 100% employer paid
• One Medical and Teladoc (24/7 virtual care) memberships
• Generous paid time off and paid company holidays
• Paid parental leave
• Wellness stipend
• Free Membership to Parker & Ace with discounted veterinary care for your fur babies
• Opportunity for professional growth and to influence an early-stage startup

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Work Location: In person