Receptionist/Office Support (2023-2024)

POSITION PURPOSE:

The School Receptionist is responsible for managing all internal and external people who present themselves at the school’s front office. This includes providing information and directing customers to other appropriate offices, announcing their arrival to administrators and applicable staff, and overseeing the sign-in/sign-out sheet. The School Receptionist will greet and interact with visitors to the school in a positive and professional manner, including in person, on the phone and in writing. The School Receptionist will also provide general clerical support to the school office staff and assigned administrators.

MINIMUM QUALIFICATIONSU:

• Minimum of high school graduation or GED
• Some experience working in an office is required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively greet and welcome visitors to the office in a professional and courteous manner.
• Ability to contact administrative staff as appropriate should situations become difficult when attempting to assist any visitor
• Ability to communicate with various groups of people, including communication with parents, teachers, transportation, administrators and outside agencies
• Ability to adapt to changing work priorities
• Ability to meet deadlines and schedules and independently set priorities
• Ability to work as a team member with colleagues
• Ability to communicate applicable policies and procedures as necessary with general knowledge of the characteristics and components of the District
• Ability to maintain confidentiality in all matters

EDUCATION, TRAINING, AND EXPERIENCE

• High School Diploma/GED
• Experience with providing office support Any equivalent combination of training and experience that provides the required knowledge, skills and abilities
• Proven demonstration of excellent telephone and interpersonal skills
• Proven demonstration of ability to handle multiple tasks simultaneously

CERTIFICATION AND LICENSE REQUIREMENTS

• Must possess a valid driver’s license issued by the NC Department of Motor Vehicles

PREFERRED QUALIFICATIONS:

• Ability to communicate in Spanish and English
• Ability to use office software and office equipment, including Microsoft Word, Excel, Google, school-related software, copies, and fax machines
• Experience with handling constant interruptions, inflexible deadlines, and changes to normal routines
• Spanish Speaking

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as receptionist in front office of the school
• Operates multi-line telephone system to receive incoming calls and messages
• Greets parents, staff and the public and directs patrons to destinations and sites
• Answers and refers telephone and in-person inquiries to appropriate personnel
• Takes messages as necessary
• Maintains familiarity with general information relevant to the Alamance-Burlington School System
• Performs general secretarial and clerical functions (e.g. scheduling, copying, faxing, data entry, filing, phone management, etc.) for the purpose of supporting office operations
• Provides assistance with special projects
• Carries out additional duties as assigned by the Principal or Assistant Principal