Job Requirements (Knowledge/Skills/Competencies):
- Strong, multi-tasking, organizational and prioritizing skills for a high volume, deadline driven environment.
- Solid knowledge of Goldmine system/mapping database, Manulife Access, Microsoft Office and Outlook.
- Ability to cope effectively with fluctuating volumes.
- Demonstrated ability to communicate effectively, precise communication skills both verbal and written.
- Ability to work well independently as well as on a team.
- Excellent understanding of Advisor contract provisions, practices and terminology.
- Strong analytical and problem solving skills, and a demonstrated ability to manage change.
- Accuracy and attention to detail.
- Excellent PC skills, both in speed and accuracy.
- Strong overall knowledge of business units, line areas, and their products.
- Ability to meet the physical requirements of the job.