Administrative Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Administrative Assistant will provide administrative and planning support for the Department of Veterans' Services by performing a variety of functions related to the administration of both M.G.L. Ch 115 Veterans' Benefits program and the U.S. Department of Veterans' Affairs (VA) Benefits program. Maintain proficiency in M.G.L. Ch 115 and VA electronic case managing systems (Onbase, VETRASPEC, Military Records Operations, and all related or modified systems). Specific duties include but are not limited to the following:

• Initiate, prepare and submit for signature all benefits, reimbursements and payroll related material. To include employee or client weekly and monthly payrolls using PeopleSoft and all related or modified payroll records management systems.
• Maintain department accounts payable and receivables for Veterans' benefits and general office accounts.
• Provide information and referral services to Veterans' and their dependents in procuring federal and state benefits to which they may be entitled, such as financial assistance, pensions, compensation, medical, employment, housing, education, death and burial benefits.
• Draft and type correspondence. Type state and federal Veterans' benefits forms, including burial and VA documentation. Serve as first point of contact for all telephone and in person visits to the office. Maintain office supplies and equipment. Proficiency with Microsoft Office Suite is essential.
• Perform data entry of applicant information into the Veterans' benefits tracking system.
• Attendance at and administrative support for all public celebrations sponsored by the department.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM REQUIREMENTS:

• Excellent organizational skills and ability to prioritize and multi-task.
• Ability to work in a confidential environment as a reliable team member.
• Motivated to work independently under general supervision.
• Excellent computer skills.
• Demonstrated skills with Microsoft Suite.
• Ability to communicate orally and in writing with a diverse population.
• High School Diploma or equivalent required.

PREFERRED:

• Honorably discharged military Veteran, Blue or Goldstar family member.
• Background in Veterans' benefits and Human Services.

PHYSICAL DEMANDS:

• Ability to access, input, and retrieve information from a computer.
• Answer telephones and maintain multiple files.
• May require minimal lifting of up to 10 pounds.

WORK ENVIRONMENT:

• General office environment with air conditioning and fluorescent lighting.
• Noise level can be high as the office is active with phone calls and walk in applicants.

APPLICATION PROCEDURE:
Please upload the below documents to complete your application:

• Resume
• Cover letter