Address
Form of work
SalaryLogistics Customer Service Operator-Air
Our Company
Intelligent SCM LLC dba American Worldwide Agencies serves the global freight forwarding market, whether our customers reside next door, across the country, or around the world. AWA knows that, in order to successfully serve customers, forwarders need partners that not only understand the costs of doing business, but also the importance of communication. We care as much about a shipment as our forwarding clients do.
Visit us at American Worldwide Agencies to learn more about our business.
Position Details
American Worldwide Agencies is currently seeking a dedicated and skilled Customer Service Agent to join our team. The Customer Service Agent is responsible for managing routings within our overseas partners, vendors and suppliers. Prepare carriage to various CFS stations. The Customer Service Agent will review commercial documents to ensure the quality of cargo wise.
Work Schedule: Monday - Friday, 8:00am – 4:30pm
Salary Range: $24.00 - $27.00 per hour
Location: Hawthorne, CA
Status Type: Full-time, nonexempt
Report to: Customer Service Manager
Position Responsibilities
- Proactively communicates with customers/colleagues/vendors to obtain positive results
- Arrange collection of shipments, provide bookings to customers, and obtain all required documentation while ensuring that all data is up to date in Cargowise
- Maintain compliance standards, including internal policies and procedures, external government regulations, and customer requirements
- Understand department process and flow, constantly looking for areas of improved efficiency
- Track & trace shipments, monitor vendor performance; address and resolve service irregularities
- Provide excellent Customer Service and ongoing commitment to quality communications and data integrity
- Meet key performance indicators (KPIs) to support department, product, and company goals
- Effectively communicate with clients to resolve disputes and address service failures
- Perform other duties as assigned
- Assist with cartage rate discrepancies as needed
Qualifications/Requirements
- High School Diploma or equivalent.
- 1-2 years of Customer Service experience
- Microsoft Office, word, excel, outlook
- High volume customer calls and emails, 300+/day desired
- Freight forwarding experience preferred
- Cargowise experience a plus
- 1 - 2 years logistics experience highly preferred
- Air Export highly preferred
Soft Skills
- Inspired by People
- Driven by Solutions
- High Integrity
- Team Player
- Respectful to Others
- Drives Results
- Works with a sense of urgency
- Effective Communication
Benefits
- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- 401(k) Contribution
- Emplyee Assistance Program (EAP)
- Health Savings Account
- Paid Holidays (6 per year)
- Paid Time Off
EqualOpportunity Employer – AWA is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
ADA Statement: If you require an accommodation to fulfil any of these duties, please speak with HR. We work with many different accommodation requests.
