Customer Service Representative

Compensation: $25 - 30 per hour

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Core Responsibilities & Duties:

• Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and obtain Proof of Deliveries (POD) on all orders.
• Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes.
• Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
• Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
• Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
• Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
• Work with vendor-specific websites to set up and track shipments
• Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
• Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
• Enter pickups and route freight.
• Create rate quotes.
• Answer telephones and helps with inquiries from customers as well as stations and/or agents.
• Respond to inquiries regarding entered data.
• Proactively solicit customer feedback and provide innovative solutions to Customer Service issues/barriers

Job Requirements & Qualifications:

• Minimum 2-3 years’ freight forwarding experience.
• High School Diploma or GED required.
• Excellent Customer Service skills required
• Accurate typing skills and/or data entry skills.
• Intermediate proficiency in Microsoft Office, Internet and web-based applications and job specific software applications.
• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Ability to plan work to ensure that work is completed efficiently.
• Effectively participates in department projects related to assigned area of responsibility.
• Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
• Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
• Have experience in multi modal logistics with functional knowledge of TSA, C-TPAT and Hazmat
• High attention to detail and problem solver a must

What We Offer:

• Competitive base salary.
• Two weeks of paid time off within the first year of employment, sick time and holidays.
• Company provided life insurance.
• Health, vision, and dental insurance options.
• Commuter benefit plan.
• Optional supplemental life insurance.
• 401(k)
• Wellness program.
• A great place to work with a terrific culture.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Torrance, CA 90502: Relocate before starting work (Required)

Work Location: In person