Bilingual Customer Service Representative

Duties:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction
- Follow company policies and procedures to provide consistent service

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient computer skills, including knowledge of Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- Outbound calling experience is a plus

This position offers competitive pay and benefits. If you are a motivated individual with a passion for providing excellent Customer Service, we would love to hear from you. Please apply with your resume and cover letter.

#IDNC

Job Type: Full-time

Salary: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Newark, CA 94560: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Salary: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Work Location: In person

#INDNC

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Newark, CA 94560: Relocate before starting work (Required)

Work Location: In person