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SalaryAbout us
South Star Logistics, Inc. is a small business in Fontana, CA. We are professional and agile.
Our work environment includes:
- Modern office setting
- Growth opportunities
Job Description: Customer Service Representative
Responsibilities:
- Provide exceptional Customer Service by promptly and accurately responding to customer inquiries and concerns
- Work on local driver schedule
- Assist customers with product information, order tracking, update customers
- Resolve customer complaints or issues in a professional and timely manner
- Maintain customer records and update account information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to ensure consistent service delivery
- Identify opportunities for process improvements to enhance the customer experience
Experience:
- Previous experience in a Transportation Customer Service role is preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work well in a team environment
We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are passionate about providing excellent Customer Service and enjoy working in a fast-paced environment, we would love to hear from you.
To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
