Customer Service Representative I

The Customer Service Representative I must have the ability to troubleshoot and become first point of contact for AIT's customers seeking help with timely delivery. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.

• Answer incoming calls and make outbound calls ensuring outstanding Customer Service. Complete requests with a sense of urgency and professionalism
• Work within TMS to trace loads and provide customers with necessary shipment updates
• Set up routes and transit times / appointment scheduling for AIT's services
• Assist in reviewing and proactively responding to customer emails within the assigned team inbox
• Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
• Serve as a liaison between sales and / or account management team and customers to enhance service experience
• Update sales and / or account management team with any problems that require escalation
• Review the process and take immediate action to correct or solve issues that may occur
• Act as resource to new and existing customer accounts to assure accurate and timely delivery
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Develop and maintain relationships with AIT’s customers and vendors
• The wage range for this position is $17.55 - $24.23 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education Qualifications

• High School or GED equivalent Required

Experience Qualifications

• 0-3 years experience in Customer Service or related roles Required
• 0-3 years experience working in Freight forwarding, logistics, 3PL, Transportation Brokerage, or Trucking company Preferred

Skills and Abilities

• Microsoft Office Suite 
• Transportation Management System (TMS) 
• AS400 

Other Skills We Hope to See:

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.) 
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.) 
• Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.) 
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.) 
• Attention to Detail (Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)  

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.