Customer Service Representative

Compensation: $24.32 per hour

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Core Responsibilities & Duties:

• Problem solver, and self-motivator
• Setup shipments based on customer needs.
• Track and follow up on shipments, to ensure picked up/delivered on time, while communicating with customer on all essential updates
• Ensure all shipments are routed and moving, to ensure meets delivery due dates.
• Ensure proper data entry for accurate information and proper instructions are notated.
• Provide prompt and accurate Customer Service, assuring customer satisfaction.
• Follow all procedures (work instructions, training, etc.), safety and quality policies, processes, and customer profiles appropriately without making exceptions
• Arrange and schedule delivery appointments for various shipping/receiving warehouses.
• Ability to breakdown accounts and customer requirements, and direct team members on how to proceed.
• Document issues, and area of improvements and provide examples in meetings.
• On-call rotations, including holidays.
• Generate report per customer’s request.
• Other duties as assigned.

Job Requirements & Qualifications:

• College degree is a plus.
• Minimum of 1 year of experience in general Logistics Knowledge in Freight and related fields
• Minimum of 1 year of experience in WMS systems.
• Advanced level – Microsoft Office Suite, Adobe Acrobat, PowerPoint, and Excel.
• Detail oriented with 100% accuracy is a must without exception.
• Excellent written and communication as well as Customer Service skills are strongly required.
• Strong Words and Excel.
• Works under general or minimal supervision.
• A self-starter with professionalism, good common sense, and strong problem-solving ability.
• Ability to work cooperatively with others at all levels within the organization.
• Have positive enthusiasm, the drive to succeed, and a passion for the job.

What We Offer:

• Competitive base salary.
• Two weeks of paid time off within the first year of employment, sick time and holidays.
• Company provided life insurance.
• Health, vision, and dental insurance options.
• Commuter benefit plan.
• Optional supplemental life insurance.
• 401(k)
• Wellness program.
• A great place to work with a terrific culture.

Job Type: Full-time

Pay: $24.32 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Union City, CA 94587: Relocate before starting work (Required)

Work Location: In person