Level 1 It Technician

     
Mankato Area Public Schools has a position available for a Level 1 IT Technician beginning as soon as possible.  This is a full-time, 12-month non-affiliated position.
 
Job Summary:  
The Level 1 IT Technician will provide support to end users on a variety of IT issues. This individual must have a strong customer support orientation, upbeat, and positive personality with excellent communication skills. The candidate must be investigative, curious, and skilled in having conversations with end users to diagnose issues and determine quick resolutions. They must be comfortable with software and hardware, and be able to identify, research, and resolve IT technical problems. The Level 1 IT Technician will respond to IT requests for service and tickets. 
Required Qualifications

• 2 year degree or equivalent work experience

• Must have strong customer service, time management, and written/verbal communication skills

• Dependable, reliable and predictable attendance is a requirement

• Demonstrated organizational skills - Ability to prioritize assigned projects, help desk calls, and tickets

• Ability to work effectively with school staff, parents and community members

• Ability to troubleshoot a variety of hardware and software issues

• Self-motivated, energetic, detail-oriented, and organized

• Ability to lift up to 50 lbs and move computer and A/V equipment

• Minnesota Driver's License and reliable mode of transportation to move around to various district buildings

 
Preferred Qualifications

• A+ certification or other technology related certification and/or degree is desired

• At least one year of general help desk or related IT experience

• Customer service and/or support experience a plus

• Experience with helpdesk ticketing tools 

• Experience in an educational and technology workplace environment is desired

Other Information: 
Non-affiliated, Category II benefits
 
Application deadline:  
January 22, 2024, or until filled
 
If interested, please complete the online application found at www.isd77.org  Please upload 1 current letter of recommendation.
 
This position will be filled on the basis of the experience, competency, and qualifications of the applicant and the needs of the District.  District 77 complies with state and federal fair employment regulations.
 
For further information, contact the Angie Potts, Director of Educational Technology and Information Systems at 507-387-7698.