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Form of work
SalaryOverview:
We are seeking an IT Service Technician to join our Kurita America IT service group. Reporting to the Director of IT Service, the successful service focused candidate will have the ability to assess customer needs and align IT service offerings to meet those needs. In addition, the Service Technician will ensure that daily operation of the service desk including configuration management, change management, incident and problem management and IT compliance are performed within established service levels.
Title: IT Service Tech
Responsibilities:
Kurita America is part of the Kurita Group, one of the leading water solutions providers in the world. Established in 1949, the Kurita Group is comprised of an international network of approximately 8000 employees located in 18 countries.
Located in Minneapolis, MN, Kurita America brings innovations to market through a holistic water management approach, incorporating state-of-the art equipment, chemistries, engineering, and services to conserve natural resources for a better, more sustainable world.
Kurita’s corporate philosophy is to study the properties of water, master them and create an environment in which nature and humanity are in harmony
We are seeking an IT Service Technician to join our Kurita America IT service group. Reporting to the Director of IT Service, the successful service focused candidate will have the ability to assess customer needs and align IT service offerings to meet those needs. In addition, the Service Technician will ensure that daily operation of the service desk including configuration management, change management, incident and problem management and IT compliance are performed within established service levels.
Title: IT Service Tech
Location:Brooklyn Park, MN (Hybrid with up to 10% travel required)
Pay Range: $50,000-$70000/yr DOE
Responsibilities:
- Configure, deploy, and troubleshoot IoT gateway hardware.
- Maintain acceptable incident and service response levels.
- Responsible for maintaining the IoT CMDB.
- Monitor and maintain the security and integrity of information databases to ensure preservation of assets and recovery of information in event of a malfunction.
- Occasionally, IT services technician will assist with systems audits to identify technologies affected, as well as verify application results.
- A minimum of a 2-year associate degree with major coursework in information systems related focus or equivalent experience.
- Familiarity with o365, WAN/LAN support, PC support and IT administration
- Strong network troubleshooting skills
EEO/AA/F/M/Vet/Disabled
