IT Help Desk Technician

At Accurant International we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Help Desk Technician to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Work Location: Plymouth, MN

Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to employees’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, escalating unresolved issues to next-level personnel
• Represent Accurant International with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email, through chats, over the phone, or in person
• Assist with new hire hardware setup and onboarding
• Support employees both locally and at remote locations
• Walk employees step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with employees to ensure satisfactory service
• Communicate feedback to the appropriate internal team members
• Help manage and respond to helpdesk tickets

Skills and qualifications

• Associates degree or better in Computer Science or related field
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Efficient, multi-tasker that can prioritize work with supervisor

Preferred qualifications

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT Help Desk Technician or in a similar customer support role

Culture and Total Rewards

Accurant International is known as “The Relationship Company,” and caring for our employees is part of that commitment. We value connectivity, empowerment, accountability, and appropriate rewards for performance and impact. As a services company, our only IP and Asset are our employees and we hold them in high regard.

Accurant International offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• 401(k) Plan (plus company match)
• Paid Time Off – including holidays, vacation, and wellbeing
• Bonus opportunities
• Above all, a company culture that prioritizes the growth of its employees technically, professionally, and financially
• Hybrid work arrangement possible depending on current business needs

Accurant International provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee assistance program
• Life insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Ability to Commute:

• Minneapolis, MN 55447 (Required)

Ability to Relocate:

• Minneapolis, MN 55447: Relocate before starting work (Required)

Work Location: In person