It Support Technician I

At Ames Construction, we’ve built America for 60 years, and the exceptional people who make up our team are a vital factor in our success. We are a full-service, heavy civil and industrial general contractor that brings innovative solutions to many market segments, from highway and bridge construction to mining, renewables, and rail. Ames is a family-owned company that retains its entrepreneurial spirit and foundational values of honesty, integrity, perseverance and opportunity, while offering the experience and stability of a proven construction industry leader. Together, we make communities across the U.S. safer, keep supply chains moving, and lay the groundwork for a sustainable future. By joining Ames, you will be working with talented colleagues at an award-winning, nationally recognized top 75 general contractor.

The IT Support Technician role will work with a team to provide on-site, remote, and phone technical support for over 1000 end-users.  This position will also manage hardware inventory, develop and maintain information technology documentation.  

Key Duties and Responsibilities

• First point of contact for technical support
• Diagnose technical issues with software and hardware
• Install, configure and maintain hardware and software
• Repair or replace computer components and accessories
• Create and maintain technical documentation

Experience, Education & Skills

• One or more years of experience in IT is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Ability to multitask and prioritize work.

• Strong organizational skills and attention to detail.

• Construction industry experience is a plus.
• Degree in Computer Science or equivalent experience is preferred.

Technologies

• Cisco – Call Manager, Duo, Jabber, Unity, WebEx
• Citrix – ShareFile, Virtual Apps
• HP – Laptops, Desktops, Printers
• Microsoft – Active Directory, Exchange, Office

Working Conditions

• This role is an in-office position at our corporate office in Burnsville, MN. 
• Office Environment – extensive sitting at desk and computer; some standing, bending at the waist, stooping and reaching required; ability to lift 5-20 pounds occasionally.