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Form of workGoldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.
Position Information:
- Salary Range: $21 - $23 hourly (DOE)
- Work Schedule: Tuesday - Saturday (9:00 am - 6:00 pm)
- This position does not come with a comped apartment.
- Non-exempt position
Job Summary
Under the supervision of the Community Manager and/or Leasing Manager, the Leasing Agent is responsible for assisting all operations of the apartment community, managing to company objectives and operating budget, with the primary objectives of increasing net operating income of the community, maintaining the physical asset, and providing a quality living environment for residents.
Essential Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- With Community Managers direction and guidance, assist in defining all community objectives to optimize asset efficiency and achieve performance goals set in accordance with owner’s expectations.
- Respond to resident complaints and work with Community Manager to provide resolutions.
- Maintain a 33% closing ratio in accordance with GK Policy.
- Assist and promote resident retention.
- Assist with preparing lease documents, verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork.
- Consistently inspect community and assess condition, including market window, units, common areas, leasing office and grounds. Inspect for any potential liabilities and immediately report.
- Monitor community compliance with all Fair Housing regulations and with local ordinance and laws related to company or community specific guidelines in occupancy standards, demonstrating at all times firm, fair, and consistent administration of all legal and company policies and practices.
- Ensure compliance with all applicable federal Fair Housing Laws.
Other Responsibilities
- Ensure timely and proper completion of potential and current resident files.
- Assist with leasing and reporting if required
- Promote a positive, growth-oriented environment for team members.
- Make the resident living experience, particularly the first and last impressions, of the highest quality.
- Assist Community Manager to reinforce company objectives and encourage team participation in company-provided training such as fair housing, safety, non-discrimination and harassment prevention.
- Performs other duties as assigned.
Knowledge, Skills and Abilities
- Ability to apply policies and procedures to solve everyday issues.
- Knowledge of Fair Housing and Tenant Landlord laws.
- Ability to work with people of diverse social, economic, ethnic backgrounds, and remain sensitive to issues facing veterans, homeless, disabled, elderly, family, and other diverse populations.
- Proven professional verbal and written communication skills in exchanging information with residents, corporate, and site team members.
- Possess professional, friendly telephone and greeting skills. Must be self-motivated and a positive team member with effective communication and customer relation skills, internal and external.
- Knowledge of basic office practices and procedures. Ability to establish priorities and coordinate work activities. Ability to exercise initiative and problem solving skills.
- Knowledge of computer systems and applications. Demonstrate high-level proficiency in the use of Microsoft Office Programs, Internet and e-mail. Must have prior property management software knowledge.
Minimum Qualifications Required
- Some college coursework or Bachelor’s degree highly preferred.
- Previous experience in customer service and administrative tasks.
- Prior sales experience preferred.
- Proficiency in both verbal and written communication skills.
Computer Skills
Preferred knowledge of Onesite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Ulti Pro, and the Internet. Requires intermediate typing skills. Ability to use telephone voicemail, fax, and copy machine.
Other Requirements:
A valid driver’s license from the state where the corporate office is located. The employee is required to maintain insurance and driving record in accordance with company policies and company’s insurance carrier.
Physical Requirements
Requires mobility and walking to several different locations including walking up/down stairs, some bending, stooping and stretching. May require the ability to lift up to 10 pounds, usually file boxes. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
Working Conditions
Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedule may vary based on demand.
