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Form of workAs a Principal Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:
Day-to-day oversight of multiple operational processes required to manage tracking and governance of sharing data with external third parties
Serve as primary point of contact for business divisions seeking guidance on external data sharing requirements, processes and our internal system of record(s)
Identify process improvement opportunities and implement them through collaboration with Product Management, Technology, Business Risk Offices, and business division teams
Collect, analyze and measure process data to compile reports to senior leadership and executives; review data for process trends and gaps that may require additional review
Maintain formal process documents (e.g. procedures and diagrams), and document processes and project oversight materials (creating project reports, presentations, business cases, and diagrams)
Perform quality assurance checks on actions taken to ensure accuracy
Create and manage process communications targeting and tailored for various audience levels, including executive level communications
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of Process or Risk Management experience
At least 1 year of Continual Improvement experience
Preferred Qualifications:
Bachelor’s Degree
At least 4 years of Process Management experience
At least 1 year of Project Management experience
At least 1 year of experience working with Product and Technology teams
Process Management training and certifications (Lean, Six Sigma)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
