Leasing Agent

Position: Leasing Agent
Department: Operations
Reports to (Position): Community Manager
Employment Classification: Non - Exempt
GENERAL SUMMARY:
The Leasing Consultant is responsible for leasing apartments to potential residents, while selling the community services and providing outstanding customer service to current and prospective residents. The Leasing Associate is also responsible for preparing and explaining the lease paperwork to new and renewing residents, as well as spiff all vacant units to make them rent ready and “showable”. Successful Leasing Agents will be customer service focused, possess a sense of urgency, and be responsive to prospect and resident needs.
All team members at Satellite Management Company are expected to act as compelling representatives of the Company and champions of our Mission and Values.
JOB DESCRIPTION:
PRIMARY DUTIES AND RESPONSIBILITIES
• Maintains a professional, friendly, and inviting atmosphere at the community
• Consistently works to optimize occupancy by leasing available units and maintaining positive relationships with current residents to ensure lease renewal
• Professionally demonstrates community by showing all available amenities, model apartment(s) and available apartments.
• Immediately processes prospect applications, ensuring, all documentation is complete and meets company qualifications prior to handing off to supervisor for approval (credit check, employment verification and landlord references must be completed to company standards)
• Prepare all leases/move-in packets for new residents in an accurate and timely manner and arranges for lease signing by new residents prior to move-in
• Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data
• Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing
• Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups
• Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards
• Works with colleagues and Community Manager to develop and implement sales and marketing strategies
• Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues
• Performs a spiff of all vacant apartment homes to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home
• Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction
• Is first to answer the phone when it rings; attempting to convert every call to a lease.
• Attends work as scheduled to support the ongoing success of the company
• Other duties, responsibilities and special projects as assigned
QUALIFICATIONS:
• High School Diploma or equivalent required
• Bachelor’s Degree preferred
• Leasing Associate: 1 to 2 years in sales, customer service, or related field
• Experience in Residential Leasing/Sales is a plus
• Previous experience with Yardi Voyager system a plus
• Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications required
SKILLS:
• Strong written/ verbal communication skills; strong interpersonal skills and presentation abilities with the ability to effectively communicate with individuals across the organization
• Outstanding orientation for customer-service with the ability to handle confrontations
• Solid organization and time management skills
• Ability to influence others
• Good negotiation skills with an aptitude for closing on leasing/rental opportunities
• Strong organizational skills
• Ability to solve problems and prioritize workloads
• Detail oriented effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time and resources to deliver solid and consistent results for the business and bring assignments to successful completion
• Punctuality and regular attendance as scheduled
ABILITIES:
• Repetitive use of telephone, computer, keyboard, and mouse
• Frequent sitting, walking, and standing, as well as, bending and lifting
• Constant reading, comprehending, writing, communicating orally, reasoning and analyzing
• Occasional climbing stairs, squatting, bending at neck/waist and twisting at neck/waist
• Lift approximately 10 pounds