Junior Salesforce Administrator

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities.

Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients’ entire care journey, but it’s through our people that we truly make a difference.

Responsibilities:

• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Managing all executive functions, such as maintenance of user accounts, records, dashboards, and additional conventional tasks.
• Identifying and gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Assist in data import/export/updates in SFDC using tools such as DataLoader, Demand Tools & Excel for data scrubbing, manipulation and inserting new records.
• Communicating the platform changes to end users and stakeholders.
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Documenting processes, including error reports and changes to field history tables.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and installing new Salesforce releases, as well as providing training and support.
• Checking for the changes that need to be done for making the business processes effective.
• Organizing the assessment, extension, and conclusion of new requests for development.
• Handling all technological resources associated with sales and the feeding of data into Salesforce

Requirements:

• A bachelor's degree in computer science or related field.
• 2+ years of experience as a Junior Salesforce Administrator, Salesforce Analyst, or comparable position working in Salesforce.
• At least 3 years of experience required in data analysis, reporting, CRM or application development.
• Strong Reporting and Dashboards knowledge with 2 years of experience. High-level understanding of advanced analysis, reporting, formatting, data manipulation, and presentation.
• Proficiency in interacting with people at all levels of the company.
• Strong knowledge of importing & exporting data in Salesforce using tools such as DataLoader & Demand Tools.
• Strong proficiency with Microsoft Excel needed to manipulate data and prep to import into Salesforce.
• Thorough Knowledge of Salesforce.com Administrative skills such as creating Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Approval Processes, Reports, Dashboards and Lightning Process Builder.
• Knowledge of Salesforce Communities & related technologies.
• Possess great data administration skills to retain data arranged and easily accessible.
• Excellent problem-solving skills to solve all the business and process-related problems of the organization.
• Exposure to Marketo, CPQ and Integration is added advantage.

Preferable:

• Certified Salesforce Administrator
• Trailhead Badges/Super Badges

Benefits & Compensation:

• Highly competitive salary based on your local market’s compensation data.
• Unlimited paid time off.
• 11 Paid Holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• Employee Career Path Program.
• 401(K) with Company Match.

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.

We are an equal-opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status.