Junior Salesforce Administrator

The Junior Salesforce Administrator is a full-time (40 hrs/week) position with the Carolina Farm Stewardship Association (CFSA). The position works to ensure optimal performance and data management of CFSA's Salesforce Nonprofit Success Pack instance and its integrated applications. This is a primarily remote position with minimal travel in the Carolinas 1-2 times per year for staff retreats and annual events. If a hybrid schedule is desired, this position may also be based out of CFSA's Pittsboro, NC, office. Remote position is located in North or South Carolina. The Junior Salesforce Administrator reports to the Membership & Database Manager and supervises no staff members.

About CFSA

CFSA is a 45-year-old member-based 501(c)(3) non-profit organization whose mission is to advocate, educate, and build connections to create sustainable food systems centered on local and organic agriculture in the Carolinas. Racial equity is a core tenet of CFSA's outlook, and we are committed to serving and reflecting the diverse stakeholders in the Carolinas' food system. See our values, mission, vision, and strategic plan to learn more.

Job Responsibilities

DATABASE ADMINISTRATION (75%)

• Administers the Salesforce NPSP constituent database (members, donors, subscribers, and event attendees).
• Performs general maintenance and optimization of Salesforce NPSP, including duplicate entry cleansing and timely imports of data from workshops and events.
• Builds custom reports and dashboards.
• Leads process improvement efforts by building new flows.
• Guides acceptance testing for new functionality.
• Maintains and updates CFSA's applications that use Salesforce APIs including: Form Assembly, Cvent, Mailchimp, and Stripe.
• Manages Salesforce users and security.
• Proactively pursue user experience improvements.
• Ensures data integrity through regular audits and data cleanup.

PROGRAM SUPPORT (25%)

• Creates CRM-connected forms with Form Assembly (donor forms, event registration forms, communication forms), Cvent (conference registration), and Mailchimp (email marketing).
• Works with teams to determine data needs and implement Salesforce NPSP solutions.
• Supports team grant reporting needs.
• Helps train staff on Salesforce use and best practices.

Minimum Qualifications

• 1-2 years of experience as a Junior Salesforce Administrator in a similar environment.
• Bachelor's degree in Computer Science, Information Systems, or related field. Experience working with Salesforce's NonProfit Success Pack (NPSP)
• In-depth knowledge of relevant Salesforce products and their functionalities.
• Required experience with dataloader.io, Form Assembly.
• Preferred experience with Cvent, Mailchimp, Stripe.
• Ability to provide Salesforce training and end-user support.

Demonstrated commitment to equity, diversity and inclusion, including experience interacting and working with diverse communities, neighborhoods, and populations

CFSA is an equal-opportunity employer committed to building a diverse staff that honors the agricultural contributions of many cultures. People of color, LGBTQ+ people, and others from diverse backgrounds are encouraged to apply. CFSA is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at CFSA are based on business needs, job requirements, and individual qualifications. CFSA does not discriminate based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, gender, gender identity, gender expression, and sexual orientation), religious creed, disability, medical condition, genetic information, age, marital status, or military or veteran status.

We offer an excellent benefits and compensation package. Please see details on our website.

To Apply

To apply using our online portal, please submit a resume, a list of professional references, and a cover letter explaining how your skills and experience will make you successful in this position, no phone calls.