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Form of workSTATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION
NOTE: This announcement may be used to fill multiple openings.
The Department of Health Care Policy & Financing (HCPF) oversees and operates Health First Colorado (Colorado's Medicaid Program), Child Health Plan Plus (CHP+), and other state public health programs for qualified Coloradans. Our mission is to improve health care equity, access and outcomes for the people we serve while saving Coloradans money on health care and driving value for Colorado.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
We are looking for a Junior Salesforce Administrator to join our Member Contact Center Operations team within the Medicaid Operations Office!
The Client Services Division is responsible for the Member Contact Center (MCC). The MCC is the Department's main, centralized Member contact and assistance center for inquiries and problem resolution for all medical assistance programs managed by the Department. The MCC provides assistance through its call center, email in-box and chat functions, assisting members in accessing health care, understanding the services and benefits, navigation of the health care delivery system and providing general information to the public.
Staff within the unit answer questions, address problems and inform clients of health care program features, benefits, and options. Staff may assist callers in locating other resources for health care, benefits and services not covered by the Department.
The work unit assists members with understanding and resolving such issues as: billing problems, pharmacy problems, home health issues, private duty nursing problems, enrolling into the Primary Care Physician Program and Health Maintenance Organizations, resolving constituent issues from legislators and the Governor's office. The work unit handles client problems and complaints either in person, by mail, email, Internet, fax, telephone, and chat. Staff must be knowledgeable about all the operations and programs of the department, county social/human service eligibility processes including the Affordable Care Act, including Advanced Premium Tax Credits; Early Periodic Screening Diagnosis and Treatment eligibility, presumptive eligibility; Medicare and Third Party Insurance Interfaces; Division of Insurance Regulations; Health Maintenance Organization Member Service Operations; Social Security processes; networks of providers in each HMO and actively participating Primary Care Physicians; programs for the uninsured and under- insured and community resources and roles of various governmental departments.
As part of the State of Colorado, HCPF offers a competitive benefits package:
PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
Medical, Dental, and Vision insurance coverage
Automatic Short-Term and Optional Long-Term Disability Coverage
Life and AD&D Insurance
Flexible Spending Accounts (FSAs)
Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
11 Paid Holidays Annually and Accrued Annual and Sick Leave
Accrued Sick Leave for State of Colorado Temporary Employees
Flexplace and Flextime work arrangements
Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program
Free RTD EcoPass to all eligible State Employees
Credit Union of Colorado Membership Eligibility
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs. https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
This position can work fully remotely from anywhere in the State of Colorado.
**Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.**
This position serves as a Junior Salesforce Administrator for the MCC's Operations Team, supporting both the existing MCC Salesforce application as a part of day-to-day maintenance and operations as well as configuring new solutions. Assists with prioritizing and completion of work, which includes, but is not limited to system maintenance, both technical and non-technical support, reporting, configuration, and documentation. This position is also expected to act independently in analysis, evaluation, and applying judgment and action to address issues concerning application functionality or user interfaces. The Salesforce Administrator's technical support work will focus on the following tangible work products:
Duties include, but are not limited to:- Completing user maintenance including adding new users or amending existing accounts, checking system permissions on user Profiles, Roles, Permission Sets, Public Groups and Queues
- Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications
- Assisting in determining and creating or updating Sharing Rules.
- Managing data coming into the Salesforce application from source systems via Data Loader or API
- Updating or Building creating reports and dashboards that monitor the wealth of data quality in Salesforce
- Customizing and developing Page Layouts, Lightning Pages and List Views.
- Updating or removing picklist values, amending page layouts, custom fields, validation rules or formulas
- Providing information for technical documentation as well as training materials related to builds and functionality the Salesforce Administrator has completed. Participate in training activities for staff
- Analyzing complex issues and resolving Salesforce issues, configuring the system, and making changes to meet user and business needs while working within department guidelines
- Assisting with deployments to the system, participating in user acceptance testing
- Suggesting ways for the features and capabilities of the Salesforce platform to improve manual or automated processes
Education and Experience:
Bachelor's degree from an accredited institution in a field of study related
to the work assignment.
AND
Substitutions:
Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
PREFERRED QUALIFICATIONS
Prior state experience related to the duties of this position
- Experience managing or supporting various user profiles, to include adding new, building, or maintaining user profiles
- Experience developing and maintaining various reports and dashboards
- Experience identifying system issues, demonstrating ability to troubleshoot and assist users with various technical issues
- Experience maintaining and updating field dependencies, flows, application integrations and understanding of how applications work together
- Experience updating system with Senior Admin on future releases
DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.
CONDITIONS OF EMPLOYMENT
All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.
Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.
APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
How to Apply (PLEASE READ CAREFULLY)
Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.
Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.
Comparative Analysis Process
The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.
Salesforce Certificate Submission Required:Provide proof of Salesforce certification. Certification must be attached to your online application.
Failure to submit properly completed documents by the closing date will result in your application being rejected.
ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Virginia Miller, at virginia.miller@state.co.us.
The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.
Employment Type: Full Time
