It Support Technician 2

Available Title(s):

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Position Details:

The Opportunity:

As the IT Support Technician 2you will provide desktop support and system configuration, including troubleshooting, identifying, and resolving issues. Additionally, you will provide training for faculty, staff and students, network support, and server maintenance and administration. You will have the opportunity to maintain large format printers and laser printers as well as respond to requests for assistance.

Required Qualifications:

• Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware OR equivalent education/experience.

• Experience with Windows AD user account administration.

Preferred Qualifications:

• Large format printing experience (HP DesignJet)

• Adobe Creative Cloud

Additional Information:

Area/College: Voiland College of Engineering and Architecture

Department Name: VCEA IT

City, State, Zip: Pullman, WA 99164

Department Link: Voiland College of Engineering and Architecture

Monthly Salary: $3,883 - $5,214 (Range 46 Steps A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.

Overtime Eligibility: This position is overtime eligible.

FTE: 100%

This is a permanent position.
Posting Close Date: Applicants must submit their completed application by May 27, 2024 at 11:59 p.m.

Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions: All applicants must upload a cover letter and resume/cv to their online application. Application materials should clearly communicate how the applicant meets all required qualifications. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application.

• External candidates, please upload all documents in the “Resume/CV” section of your application.

• Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.

Required Documents:

• Resume/CV

• Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.