It Support Technician 1

Available Title(s):

Business Title:

Employee Type:

Time Type:

Position Term:

Position Details:

Summary of Duties:

The IT Support Technician 1 works in support of general University classrooms, assisting with coordination activities of media services, such as videoconferencing, equipment scheduling and distribution, technical services, and production and presentation of audio-visual materials; performs technical support in the set up and operation of media equipment and systems and the production of audio visual, video, and media materials.

Position requires occasional holiday, evening, and weekend hours.

Required Qualifications:

• High school or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience.

• Possession of, or ability to obtain by time of hire, a valid driver’s license.

Preferred Qualifications:

• Willingness and ability to work evenings, weekends, and holidays as necessary.

• Experience with videoconferencing production equipment.

• Experience providing technical support for multimedia classrooms.

• Experience providing basic IT consulting/customer service.

Additional Information:

Area/College:

Pullman Integrated Academic Technologies (PIAT)

Department Name:

Information Technology Services

City, State, Zip:

Pullman, WA 99163

Department Link:

Information Technology Services

Monthly Salary: Range 42 | $3,537 to $4,723 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.

Overtime Eligibility:

Overtime Eligible

FTE: 100%

This is a permanent position.

Posting Close Date:

Applicants must submit their completed application by Monday, April 29, 2024 at 11:59 p.m.

Background Check:

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Application Instructions:

Applicants must upload the following required documents to their online application. External candidates, please upload all documents in the “Resume/CV” section of your application. Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Required Documents:

• Resume

• Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.