Server Support Intern - It Support Technician 1

About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world's longest floating bridge, and recently completed the world's widest tunneling project.

The Opportunity
WSDOT is currently seeking an IT Support Technician to serve as a Server Support Intern. This position will focus on developing a tool that will be used to identify applications and resources on our web servers. The successful student will identify any dependencies across our webservers and document any improvement recommendations. Additionally, this position will categorize and document all equipment that is subject to surplus in our Maple Park data center. The student in this role must possess exceptional communication skills as this position will collaborate with various teams such as Communications, Enterprise Applications, and Webmaster to identify the resources used on each of the Agency's web servers.
What to Expect
Among the varied range of responsibilities held within this role, the Server Support Intern will:

• Capture the interdependencies between web servers, servers, and other resources.
• Assist in the creation of a sustainable tool to maintain and update findings and highlight discovered interdependencies.
• Document insights and recommendations on areas of improvements identified by the collaboration efforts.
• Collaborate with Technology Services Division subject matter experts to identify the surplus process and equipment to be surplus.
• Collaborate with Technology Services Division subject matter experts on the policy and processes for equipment to be disposed.
• Collaborate with Technology Services Division subject matter experts on the policy and processes for equipment to be destroyed.
• Complete documentation required for equipment surplus, destruction, and/or removal from WSDOT asset management application.

Qualifications
To be considered for this opportunity, the following are required:

• Currently enrolled in or a recent graduate of a bachelor's degree program in Computer Science, or related field at an accredited college or university.
• Working knowledge of Windows Operating Systems.
• Working knowledge of Azure.
• Foundational knowledge of Internet Information Services (IIS).
• Foundational knowledge of Web Application development and deployment.
• Foundational knowledge of Data Center operations.
• Foundational knowledge of server and storage hardware.
• Exceptional documentation and communication skills.
• A valid driver's license.

It is preferred that qualified candidates also have:

• Working knowledge of Internet Information Services (IIS).
• Working knowledge of Web Application Development and Deployment.
• Working knowledge of Data Center Operations.
• Working knowledge of Server and Storage hardware.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• Internships are temporary employment opportunities. This internship opportunity is expected to last up to five (5) months.
• This position offers flexible/hybrid remote work options.
• This position will be expected to travel between the ELG (Tumwater) and Headquarters (Olympia) buildings.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including occasional telework for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• One (or both) of the following:
  • Two (2) Letters of Recommendation from professional contacts who can speak to your character, work ethic, and readiness for this career opportunity. Professional contacts may include current or previous employers, professors, coaches, or other non-relatives in similar role; OR,
  • Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter via email.

Contact Us
For inquiries about this posting, you may contact the assigned Recruiter, at Robyn.Lovely@wsdot.wa.gov. Please be sure to reference 24DOT-HQ-05387i in the subject line. Employment Type: Full Time - Non-Permanent