It Support Technician

IT Technician (Level-1)

Job Title: IT Technician Level 1

Department/Group: Information Technology

Location: Vancouver (Work from home with office visits as needed)

Reports to: VP of Technology

This job description is part of CTS Language Link's ongoing efforts to establish and maintain clear and honest communication with our employees. Although this job description describes the main responsibilities and qualifications required for this position, additional duties may be assigned from time to time. The receipt of this job description does not constitute or represent a contract between CTS and the employee. The employee understands that he/she is an at-will employee, and as such, his/her employment may be terminated by the employee or CTS with or without cause.

Summary: Responsible for the installation, maintenance, support, and disposal of computer and printing equipment.

There will be some travel to the office, however the position is remote.

Essential Duties:

Duties and responsibilities include the following but not limited to:

· Experience with Windows and Office 365 required.

· Technical Support

· Installation of software or hardware

· Maintaining and repairing equipment

· Troubleshooting different computer issues

· Determining and installing appropriate security measures

· Configuring computer networks

· Provide technical support on-site or via phone or email.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable ace accommodations may be made to enable individuals with disabilities to perform the essential functions.

Analytical Thinking

Analysis - Analyses and synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Innovation - Did plays original thinking and creativity; meets challenges with resourcefulness; generates.

suggestions for proving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Problem Solving - Identifies and resolves problems promptly; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Customer service -Customer Service - Must be able to communicate I.T.-related information with coworkers in layman's terms

Communication:

Ethics - Treat people with respect; keep commitments; inspire the trust and respect of others; work ethically and with integrity; uphold organizational values.

Interpersonal Skills - Focuses on resolving conflict, not blaming; maintains confidentiality; listens to others patiently without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication - Outstanding oral communication skills are required. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; maintains professional dress by company policy.

Written Communication - Outstanding written communication skills required. Writes clearly and informatively, edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information well.

Productivity:

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Multitasking Prioritizes all work efficiently and carries out work in such a way that numerous tasks are carried out simultaneously and/or as efficiently and economically (in time and money) as possible.

Quality - Demonstrates accuracy, thoroughness, and attention to detail; looks for ways to improve and promote quality; generates creative solutions to challenging quality problems; applies feedback to improve performance.

Quantity - Mets productivity standards; completes work on time; strives to increase productivity.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan; ensures work responsibilities are covered when absent; arrives at meetings d appointments on time.

General Competencies-Adaptibility to changes in the work environment; manages competing demands; changes approach or fit the situation; able to deal with frequent changes, delays, or unexpected events.

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Initiative - volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed

Diversity - demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others about the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Safety and S security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Education: Bachelor's degree in Computer Science, Engineering, or related field ear college or university required.

Experience: Minimum 2 years or more

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Think global. Think BIG.

Visit us: https://biglanguage.com

LinkedIn: https://www.linkedin.com/company/big-language-solutions/mycompany/

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person