It Support

IT Support
Full-Time, Non-Exempt Status

OUR opportunity:

Our IT department is responsible for supporting all computer and communication related technology for Timbercon. This involves supporting and maintaining existing applications and developing new technical solutions to support business needs. The IT Support personnel is responsible for helping to identify, research, and resolve technical problems while providing support to end users on a variety of issues.

A DAY in the life of IT Support:

• Insuring all end users having available and reliable software, network, file storage and other hardware resources, including printers and other ancillary devices.
• A prompt and cheerful resolution of staff/customer support requests received via phone, email and in person.
• Software and hardware upgrades and installations. Workstation installations completed per configuration and department specifications. Includes anti-virus and anti-malware software.
• Management of user accounts.
• Maintain accurate records of problems and remedial actions taken; software installations or hardware upgrades; assets and licenses.
• Training support both in person in with relevant training guides and procedures. Users understand the proper use of basic hardware and software.
• Making sure the phone system that is up to date, available and configured to current users and needs.
• Basic system administration on-site tasks are performed per IT defined processes and policies at the direction of IT management.

WHAT you have:

• 1+ years of relevant work experience
• To comply with ITAR, must be US Citizen or Permanent Legal Resident

WHAT Skills & Knowledge you bring:

• Windows 7 and 8, 10 operating systems and MS Office 2010 / 16 is required. Some Server OS skills.
• Desktop troubleshooting skills.
• Strong problem solving skills.
• Ability to document systems and processes.
• CompTia A+, CompTia Network+ knowledge and ability to apply in context.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks at the same time.
• Ability to work well under pressure.
• Strong attention to detail, organized, methodical.
• Strong analytical and problem solving skills.
• Strong customer service skills.
• Must be able to lift a minimum of 25 lbs frequently and up to 50 on occasion.

WHO is Timbercon, Inc, a Radiall company:

We’re genuine…

We have been enabling the future and collaborating with our customers to succeed, by designing and assembling interconnect components. Internationally, we employee over 3,000 people dedicated to providing customers with the best possible end-to-end solutions.

We have locations on 3 continents and in 13 countries across the world.

We are audacious; we innovate…

We support industry leaders with innovative technologies that enable them to be the best at what they do. We share with them our unique expertise across diverse industries in key markets such as aerospace, defense, industrial & rail, medical, space, telecom, and test & measurement.

WHY Timbercon, Inc.:

Because growing together and helping grow the world around us is our signature. We are a community rich in diversity and with a strong team spirit, which is open to all of those around us. We strive to be exemplary to our customers, our partners and our environment. Sharing our values with enthusiasm results in a positive footprint everywhere.

In addition to being innovators in our industry, we are also an innovative employer. We work hard to embrace diversity and inclusion and encourage everyone at Timbercon to bring their authentic selves to work every day.

OUR Benefits and Perks:

• Flexible Schedule
• Paid Time Off
• Medical, Dental and Vision Coverage
• Simple IRA with Employer Match
• Disability and Life Insurances

If you like lots a variety in your day to day work with outstanding rewards, then Timbercon, Inc, a Radiall company is the place for you!

EEO/F/M/V/D

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you a US Citizen or Permanent US Resident?

Work Location: In person