It Specialist (Customer Support)

This position is advertised concurrently with DE-24-12324160-CAWU-JZ. Open to all U.S. Citizens and applies Competitive Examining procedures.
The position is located with the OIMT, Division of User Services, in Portland, Oregon. Incumbent provides IT Customer Support and operations. Assist users with issues, troubleshooting, network, and software support in accordance with IT protocol and security.

Qualifications: To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
BASIC REQUIREMENTS:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/gs-2210-information-technology-management-series/
MINIMUM QUALIFICATIONS, GS-2210-09:
Completed a master's or equivalent graduate degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. (Must submit copy of transcripts).
Completed 2 (two) years of graduate education from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics operations research, statistics, or technology management or a graduate degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (Must submit copy of transcripts).
Your resume must demonstrate 1 (one) year of specialized experience that is equivalent to the GS-07 grade level, and which equipped me with the competencies/knowledge, skills and abilities to successfully perform the duties of this position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Examples include: Planning and delivery of Customer Support services, including installation, configuration, troubleshooting, customer assistance. Diagnosing and resolving problems in response to customer reported incidents, researching, developing and maintain track and resolution databases. Installing, configuring, troubleshooting, and maintaining customer hardware and software. Developing and managing Customer Support policies, procedures, and standards, ensuring information security/information assurance principles and practices.
All qualification requirements must be met by the closing date of this announcement.
Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date.
Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date.Education: If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: FOREIGN EDUCATIONEmployment Type: FULL_TIME