It Desktop Support - 21082

Overview
We are seeking an IT Desktop Support candidate for a contract-to-direct assignment in Hillsboro, Oregon. The selected candidate will apply a broad knowledge of principles, practices and procedures related to computer hardware support in an enterprise environment.
Hours are Monday - Friday, 8:00am - 5:00pm
This position is on-site
This position has a pay rate of $30 - $35/hr
Candidates with ServiceNow experience are highly preferred
Candidates with an A+, MCSE or -N+ Certification are highly preferred
Responsibilities

• Responsible for computer hardware support, maintenance and troubleshooting; PC network connectivity, computer installs, ticket resolution and end user application support

• Support smartphones and wireless devices from installation, setup and problem resolution

• Perform 2nd level support of desktop hardware in a Windows environment using TCP/IP connectivity

• Installs software, hardware and peripheral components such as monitors, keyboards, printers, network interface cards and disk drives

• Perform PC adds / moves / changes

• Effectively supports windows specific applications

• Supports iPhone / Android devices and other approved communication devices (cellular and wireless) including: setup, server configuration, desktop / laptop configuration, profiles, account connections and troubleshooting

• Coordinates and supports activities assigned by the Service Desk, Infrastructure Team or other information systems groups

• Provides updates, status and completion information according to published procedures

• Enters and completes work order and service call information via the ServiceNow tracking system

• Maintains inventory of capital equipment and computer parts used in performing maintenance

• Ability to process and close a minimum of 65 service tickets per month (should that level be necessary)

• Ability to travel to different locations in the Portland area

Qualifications

• High School Diploma or GED

• A valid Drivers License

• Proven experience in an IT support role; both remote and in-person

• Must have a strong working knowledge of Microsoft software and system operating loads, problem ticket resolution and end user application support

• ServiceNow experience is highly preferred

• An A+, MCSE or -N+ Certification is highly preferred