It Support 1 - Internship

SNOHOMISH COUNTY INTERNSHIP PROGRAM
Snohomish County supports internship programs that provide work experience for students in an accredited post-secondary institution that is related to their course of study. The internship program is designed so that the student will have the opportunity to apply principles and theories learned in the classroom, gain new skills, explore a career path and be supervised and mentored by a professional in their field.
The student may choose to receive scholastic credit for their internship in accordance with the guidelines set by their school.

BASIC FUNCTION
The IT Support I - Intern is a computer hardware technician responsible for assisting in building, imaging and configuration of new computer devices using Microsoft System Center Configuration Manager, triaging and troubleshooting computer hardware and peripherals, participating in deployment of computer upgrades, and asset management and inventory. An intern in this position applies basic ideas and practices to provide routine solutions to problems of limited scope, showing willingness to accept responsibility and communicating effectively. This work is performed at the enterprise level.STATEMENT OF ESSENTIAL INTERNSHIP DUTIES

1. Applies basic ideas and practices, with limited specialty knowledge related to technology support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
2. Provides routine solutions to problems of limited scope, and enters information into basic word/information processing systems in the area of technology support.
3. Demonstrates willingness to accept responsibility in work correlated with technology support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
4. Demonstrates the ability to focus and performs project tasks as directed in projects that incorporate technology support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
5. Closely supervised, follows specific, detailed instructions and basic procedures.
6. Routinely delivers work to support continuous delivery of services in the area of technology support.
7. Communicates effectively with others, demonstrating written and verbal skills to convey routine information about technology support.

STATEMENT OF OTHER INTERNSHIP DUTIES
Performs other duties as assigned. Must be able to show proof of enrollment in an accredited post-secondary institution at the time of the Internship. If the Internship occurs during the summer, the student may either provide proof of summer or fall enrollment.
Must be currently working towards a degree in computer science or closely related field.
PREFERRED QUALIFICATIONS
Six (6) months of general work experience that includes use of computer preferred; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities.
SPECIAL REQUIREMENTS
Must pass criminal background check which includes fingerprinting at the Snohomish County Sheriff's Office.
KNOWLEDGE AND ABILITIES
Increase Intern Knowledge of:

• the tools, standards, methods, best practices, and industry trends applicable to this specialty (familiarity with).
• managing and imaging computers within an enterprise using Microsoft System Center Configuration Manager
• Microsoft Windows operating system and Microsoft Office software
• use of an enterprise IT service management (ITSM) software, EasyVista
• use of enterprise IT asset management software, Lansweeper and Microsoft SCCM
• internal operations of a service desk team

Ability to:

• understand and follow county and state regulations, policies, etc.
• use personal computer technologies to enhance job proficiency
• work as part of a team focused on a single function
• work well with others
• take direction
• demonstrate strong written and verbal communication skills
• use/follow existing documentation
• communicate with DIS customers and other co-workers using respect, courtesy and tact
• Lift and carry up to 35 pounds regularly, 50 pounds occasionally

SUPERVISION
The intern is closely supervised and will receive direction from an IT professional as assigned
WORKING CONDITIONS
The work is generally performed in typical office conditions. Customers are primarily internal at the County. Job requires regular contact outside Department of Information Technology. Entails frequent repetitive movements at a computer or business machine. Requires frequent lifting and moving of up to 50 pounds, kneeling, bending, walking and climbing.
Employment Type: Internship