Address
Form of workSalary: $6,939.00 - $9,332.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2024-03407
Department: Dept. of Fish and Wildlife
Opening Date: 03/13/2024
Closing Date: 3/28/2024 11:59 PM Pacific
Description
FULL-TIME/PERMANENT
SaaS SYSTEM SUPPORT ADMINISTRATOR
IT SYSTEM ADMINISTOR - JOURNEY
Director's Office - Information Technology Services
Olympia, Washington - Thurston County
This position may be eligible for telework. The default assigned work location of all WDFW positions - both on-site and telework-eligible positions - are within the State of Washington. Frequency of onsite work will vary based on business and operational needs.
Are you experienced with System as a Solution (SaaS) implementation and administration?
Ensure appropriate configuration and administration for Agency level business applications that support safety, operations, communication, collaboration, business processes and end-to-end SaaS offerings for WDFW from initial vendor engagement to deployment and decommissioning, throughout the lifecycle.
The Watcher - Photo Credit: Laura Rogers
With your experience, you will design, deploy, configure, and maintain systems and services that facilitate business function at the agency level.
You are excited to foster the most and best-possible secure, connected, and efficient information systems.
We are seeking a candidate to work across programs to identify business solutions which maximum return on investments.
Duties
Here are some things you will be doing in this role,
Cloud SaaS Solution Administration:
WORKING CONDITIONS:Travel Requirements: Tools and Equipment: Customer Interactions:
Qualifications
REQUIRED QUALIFICATIONS:
Two (2) years or more experience administering and troubleshooting in EACH of the following:
Special Requirement/Condition of Employment:
PREFERRED QUALIFICATIONS:
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
Supplemental Information
Please note: Failure to follow the instructions below may lead to disqualification.
Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable/listed on your application.
In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:
IMPORTANT NOTE:
All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
JOIN THE WDFW TEAM:
Learn about our agencyand the perksof working for WDFW!
The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency's mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).
WDFW employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.
UNION - WFSE:
This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.
Diversity, Equity, and Inclusion Employer
VETERAN PREFERENCE NOTICE:
To take advantage of veteran preference, please do the following:
MILITARY SPOUSE PREFERENCE NOTICE:
To take advantage of military spouse preference, please do the following:
Note: Please blackout any PII (personally identifiable information) data such as social security numbers.
As part of WDFW's efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email JaymeChase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.
cw
Follow us on social media:LinkedIn | Facebook | Instagram
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options....
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2024-03407
Department: Dept. of Fish and Wildlife
Opening Date: 03/13/2024
Closing Date: 3/28/2024 11:59 PM Pacific
Description
FULL-TIME/PERMANENT
SaaS SYSTEM SUPPORT ADMINISTRATOR
IT SYSTEM ADMINISTOR - JOURNEY
Director's Office - Information Technology Services
Olympia, Washington - Thurston County
This position may be eligible for telework. The default assigned work location of all WDFW positions - both on-site and telework-eligible positions - are within the State of Washington. Frequency of onsite work will vary based on business and operational needs.
Are you experienced with System as a Solution (SaaS) implementation and administration?
Ensure appropriate configuration and administration for Agency level business applications that support safety, operations, communication, collaboration, business processes and end-to-end SaaS offerings for WDFW from initial vendor engagement to deployment and decommissioning, throughout the lifecycle.
The Watcher - Photo Credit: Laura Rogers
With your experience, you will design, deploy, configure, and maintain systems and services that facilitate business function at the agency level.
You are excited to foster the most and best-possible secure, connected, and efficient information systems.
We are seeking a candidate to work across programs to identify business solutions which maximum return on investments.
Duties
Here are some things you will be doing in this role,
Cloud SaaS Solution Administration:
- Responsible for end-to-end SaaS offering: Research, evaluate, implement, configure, maintain, and administration of SaaS Solutions.
- Provides troubleshooting assistance to customers for issues related to SaaS solutions.
- Provides SaaS end to end support for SaaS offerings from different 3rd party vendors, custom applications build on Power platform and other PaaS. Providing implementation, integration to end of lifecycle for SaaS applications.
- Package and deploy mobile app for SaaS solutions to MDM.
- Responsible for onboarding SaaS solution: SSO integration, SOD (Segregation of duties) between IT and Business Unit.
- Manages On-Prem Active Directory objects, Role Bases Access Control (RBAC), system rights of folders & file security of the enterprise file server system.
- Create and manage Entra Active Directory Groups for Cloud Application permissions or other SaaS Service Access.
- Responsible for Single-Sign-On (SSO) integration and implementation.
- Assist Primary M365 and Power Platform Systems Administrator as needed.
- Provides system administration of the Agency Microsoft 365 environment.
- Creates, configures, and maintains M365 components within OneDrive, Teams, SharePoint site collections, and performs back-end support as well infrastructure administration.
- Troubleshoot and assist users with technical issues related to Microsoft 365.
- Provide Tier 3 operational maintenance, troubleshoot, and assist customers with technical issues with Agency and Bring Your Own Devices (BYOD) using a "best effort" model of support.
- Provide Tier 3 support assisting customers in registering Agency and BYOD mobile devices in the MDM System.
- Provide Tier 3 support using established procedure to procure devices and lines of service and other support related to mobile device service delivery (eg. Change mobile features, upgrades, etc.).
WORKING CONDITIONS:
- Work Setting, including hazards:
- Office hazards include working under fluorescent light, repetitively entering data into computer, looking at computer monitor for long periods of time, sitting or standing for long periods of time.
- Schedule:
- Typically, Monday - Friday, 8:00 AM - 5:00 PM.
- Occasional off hours' work may be required.
- Travel may be required in some circumstances.
- Computers, mobile and satellite devices, telephones, and cabling.
- Deal directly with end user support staff, WDFW employees and External Vendors.
Qualifications
REQUIRED QUALIFICATIONS:
- Bachelor's degree in IT related field and four (4) years of recent experience with Enterprise Software as a Service (SaaS) as system administrator in a medium to large organization.
- Eight (8) years of recent IT experience (within the last 10 years) with Enterprise Software as a Service (SaaS) as system administrator in a medium to large organization.
Two (2) years or more experience administering and troubleshooting in EACH of the following:
- M365 and Power Platform.
- Power Automate.
- SharePoint.
- Entra.
- On-Prem Active Directory Administration.
Special Requirement/Condition of Employment:
- Basic background check and fingerprinting.
PREFERRED QUALIFICATIONS:
In addition to those required qualifications, our ideal applicant will also have some or all of the following:
- Experience administering Powershell scripting.
- Communications or Computer related associate degree from an accredited college.
- Basic network troubleshooting skills, knowledgeable in network security.
Supplemental Information
Please note: Failure to follow the instructions below may lead to disqualification.
Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable/listed on your application.
In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:
- A completed online application that shows your experience as it relates to this position.
- A cover letter describing how you meet the qualifications of this position (a generic cover letter will not be accepted).
- A current resume.
- Three professional references.
IMPORTANT NOTE:
All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
JOIN THE WDFW TEAM:
Learn about our agencyand the perksof working for WDFW!
The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency's mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).
WDFW employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.
UNION - WFSE:
This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE). This recruitment may be used to fill positions in addition to those listed.
Diversity, Equity, and Inclusion Employer
VETERAN PREFERENCE NOTICE:
To take advantage of veteran preference, please do the following:
- Email a copy of your DD214 (Member 4 copy), NGB 22, or USDVA signed verification of service letter to .
- Subject line must include recruitment number, position, and Vet (for example: #10155 Biologist 1 - Veteran)
- Include your name as it appears on your application in careers.wa.gov.
MILITARY SPOUSE PREFERENCE NOTICE:
To take advantage of military spouse preference, please do the following:
- Notify us of your military spouse status by email at .
- Subject line must include recruitment number, position, and MS (for example: #10155 Biologist 1 - MS)
- Include your name as it appears on your application in careers.wa.gov.
Note: Please blackout any PII (personally identifiable information) data such as social security numbers.
As part of WDFW's efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.
Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email JaymeChase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.
If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.
cw
Follow us on social media:LinkedIn | Facebook | Instagram
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options....
