It Support Specialist

Volt is immediately hiring an IT Support Specialist, for a Remote opportunity with client located in Bellevue, WA.
Seeking a highly capable and motivated Support Specialist to help support our internally-developed/internally-used specialized business software. This software facilitates the design process and performs configuration for the plant configuration management for advanced nuclear reactors. This role will be the user-facing interface between the developer team and the users, triaging tickets, explaining solutions, and working with the developers to resolve complex issues.
As an IT Support Specialist you will:

• Become an expert power user of our internal nuclear configuration management software
• Triage new and backlogged user support tickets
• Help users solve their problems by training them, working with them (e.g. via screenshare), and/or building Software Change Requests to send to the developer team
• Regularly inform users about the status of support requests they’ve sent in
• Provide feedback to the developer team about common issues users have, and what updates to the software might help reduce
• Update documentation and training material based on common user needs/questions
• Participate in testing new features during regular new releases of the software

This is a full-time role
Ideal candidate will have:

• At least 2 years helping people answer user support questions about complex software, ideally developed in-house
• Demonstrated ability to debug user problems in browsers, including using the in-browser dev console to understand network calls and error messages
• Excellent written and verbal communication skills
• Ability to learn and understand how to use complex custom software in nuclear reactor design space
• Ability to work professionally with users through complex and often frustrating issues
• Ability to teach users how to use software effectively
• Ability and willingness to understand enough depth about how the system works to know when developer changes are needed
• Interest in learning more about Python/Django/Javascript/Vue software development desired
• Strong communication skills desired
• The successful candidate will possess a high degree of trust and integrity, communicate openly and display respect, and a desire to foster teamwork

Pay Rate: $45-$65/per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW