It Technical Support Specialist

```Overview:
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our internal teams. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and resolving technical issues in a timely manner.

Duties:
- Provide Technical Support via phone, email, or in-person
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and software
- Collaborate with cross-functional teams to identify and resolve technical problems
- Document all interactions and resolutions in our ticketing system
- Assist with the setup and maintenance of IT equipment for new employees
- Conduct training sessions to educate users on software and hardware usage

Skills:
- Strong knowledge of IT infrastructure, including computer networking, firewalls, and LAN
- Proficiency in operating systems such as Windows and Mac OS
- Experience with ServiceNow or similar ticketing systems
- Familiarity with computer hardware components and troubleshooting techniques
- Excellent problem-solving skills and attention to detail
- Ability to effectively communicate technical information to non-technical users
- Strong customer service skills with a patient and empathetic approach

If you are a dedicated Technical Support Specialist with a passion for technology and helping others, we would love to hear from you. Join our team and contribute to the success of our organization while expanding your skills in a dynamic environment.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Holiday pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person