Intake Coordinator

JOB DESCRIPTION:

The Intake Coordinator will manage the registration process of patients, providers, & clients.

We want this candidate to start our later shift of 10 am-6:30 pm Monday through Friday.

JOB RESPONSIBILITIES:

• Gathering patient information
• DEMOS
• RX
• Progress Notes (PN)
• Carrier/Payer information
• Create & maintain patient records
• Accurate patient information
• Obtain all Carrier and/or payer insurance information
• Verifying delivery and/or completion of products/services being rendered
• Reassigning patient files/orders to appropriate department
• After Creating of records for new patient/orders then intake will assign patient file to operation
• Once completion is verified then intake assigns the patient file to the billing department.
• Maintain Inventory
• Create new items that are brand name and do not currently exist
• Create new items based on HCPCS or CPT code as needed

DUTIES:

• Manage the Intake email orders
• New patient referrals/orders
• All new referrals/orders need to be reviewed and responded to with in 15 minutes from receiving the referral/order
• If information is missing the request should be sent back to the referral source for the missing information. Required information needed on every order is:
• Patient DEMOS (name, address, phone number, date of birth)
• Product/service being request and RX to support them
• Payer/carrier information:
• Company name
• Claim Number of the patient’s file
• Adjuster/Nurse case manager’s name
• Contact phone number
• If all required information is available/ included in referral
• Search BT for patient
• If patient does not exist add patient shell record
• If patient does exist, note the patient record of the new order
• Verify patient DEMOS
• Call patient and verify phone is correct on all patients
• Let them know who we are and the product/service we are coordinating for them
• For delivery DME item confirm the patient’s address and that packages can be received at that address
• For services, let them know someone will be in contact to schedule their appointment (this usually will be for the initial evaluation)
• If a fax comes in that was requested by intake, i.e., RX, DEMOS, etc.
• Log that it was received in the notes and forward to the assigned processor
• If the fax was requested outside of the intake department, the fax should be forwarded to the appropriate department

REQUIREMENTS:

All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote