Intake Coordinator

Job Description

The Intake Coordinator is a qualified person responsible for the coordination of initial Home Care & DME referrals in the work comp industry. Intake Coordinators serve as a liaison between referral sources, patients/caregivers, adjusters, sales department and staff.

Essential Duties:

• Demonstrates excellent customer service, and respect for customers, co-workers, and management.
• Answer phone in a timely, polite fashion and communicate messages effectively.
• Provide efficient document management for incoming orders, email/faxes, clinical notes and Rx’s.
• Process all new referrals; contact adjusters, doctors, nurse case managers, injured workers for confirmation of orders and demographics, create hard copy & electronic files. Complete assigned tasks within company specified timeframe.
• Assist with special projects as assigned.

JOB REQUIREMENTS:

• Positive attitude and attention to detail is a MUST
• Microsoft Word/Excel knowledge
• Knowledge of general office equipment
• Great Organizational skills
• Excellent verbal and written skills
• Must be detail oriented
• Work Comp experience is a plus
• Able to speak a 2nd language is a plus

Hours: 10:30 am-7:00 pm Monday-Friday

Job Type: Full-time

Application QuestionsYou have requested that Indeed ask candidates the following questions:

• Are you willing to undergo a background check, in accordance with local law/regulations?

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Skills: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person