Hr Systems & Operations Specialist

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers. We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada. Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:
The HR Systems and Operations Specialist is a highly collaborative role where you will work with HR and other business segments to meet their HR Systems needs and be responsible for the administration and reporting of all HR systems. This includes systems support for Core HR, Time and Attendance, Payroll, Performance Management, Recruiting, Learning Management, and all other HR-related programs. This role will also be responsible for managing streamlined HR Operations including core HR processes, transactional efficiencies, and continuous process improvement.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Act as the SME for HR systems, reporting, data integrity, and process efficiency.
• Serve as first point of contact for issues raised by the HR team and employees to ensure smooth operations, and provide problem resolution through trouble shooting and/or addressing with next level support.
• Serve as system administrator and subject matter expert for HR software solutions, including custom configuration, troubleshooting, systems testing, periodic systems upgrades, oversight of partnership with HR systems third party providers, etc.

• Partner with the CHRO to drive HR Systems and Operations Strategy through design, implementation and administration of HRIS systems and core HR processes.

• Collaborate with Talent Acquisition, HR Business Partners, Payroll, and Compensation & Benefits teams to drive efficiency, improve systems, reporting, auditing, learning, workflows, etc. These functions include design, configurations, implementations, process flow, collection, maintenance, reporting, audit, and communication.
• Partner with HR, IT, and Finance, and other functional areas as needed to properly assess technological impacts to HR systems and processes.
• Research and recommend innovative solutions to HRIS issues and processes gaps.
• Timely delivery of HRIS projects and initiatives, including UKG HRIS configuration and support.
• Provide project management support and communications for HR projects as well as anticipate and raise risks and propose mitigation plans.
• Identify process improvements and optimize the functionality of our HR systems and core operational processes.
• Proactively anticipate the business and department needs using trends/analytics to drive key decisions.
• Provide training and education of change management of the HR system and HR process best practices to system users.
• Maintain data integrity and compliance by running reports, auditing, analyzing information and troubleshooting errors.
• Responsible for entry of employee data into HRIS system as needed.
• Create and maintain organizational-level security roles to ensure effective, but controlled access to HRIS system functionality for all users.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have any supervisory responsibilities.
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Bachelor’s degree in Business, Computer Science, Information Technology, Computer Engineering, or related IT/Business/HR discipline preferred.
• 2+ years of HRIS administration and configuration experience as a key user, application owner, and subject matter expert, required. Experience with UKG HRIS highly preferred.
• Experience leading systems implementations.
• Advanced understanding of HR processes, process flow, data, and best practices.
• Strong project management skills.
• Proven track record of successfully supporting IT solutions within the HR domain.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Experience collecting, analyzing, reporting and presenting data.
• Computer proficiency with the ability to use Microsoft products, including Word, Excel and PowerPoint.
• Extensive knowledge of quantitative and qualitative research and analytical methods.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated experience building relationships and working with cross-functional teams.
• Capable of working under tight deadlines in a fast-paced, dynamic environment.
• Ability to plan, prioritize, manage multiple projects and initiatives.
• Demonstrated ability to work with confidential information and use discretion.

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hybrid office environment (in-office 3 days/week)
• Location is open to one of the following InfuSystem office locations:
  • Rochester Hills, Michigan
  • Lenexa, Kansas
  • Canton, Massachusetts
• Flexible hours

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus
• Spot Bonus Program

Skills

• Troubleshooting
• Highly detail oriented
• Critical Thinking

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well