Hr Coordinator

Job Details: -

Job Title: HR Call Center Representative 3

Location: Irving, TX

Duration: 12 Months

Job Responsibilities:

The HR Call Center Service Representative 3 is primarily responsible for providing tier 1 support from phone, chat, and email channels in support of multiple areas including human resources, payroll, timekeeping, travel, and other functions as needed.

• Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
• Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
• Accurately document customer issues, research steps, and actions taken in the case management system.
• Perform back-office transaction processing (non-phone work) in support of HR functions.
• Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
• Strong attention to details - driven to prevent errors and solving problems.
• Able to grasp complex information quickly and probe effectively where additional information is required.
• Demonstrate excellence in organizational and time management skills.
• Ability to interact with a variety of customers, partners, vendors, management and employees.
• Ability to work in a contact center environment with minimal supervision while using multiple system applications.

Basic Qualifications:

• High school diploma or equivalent required and 4+ years of related education/experience.
• Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
• Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
• Ability to maintain confidentiality of information.
• Confident phone presence and exceptional customer service skills are required.
• Prior experience using a case management system.
• Strong customer service, problem solving and technology skills.
• Proficient in MS Office applications – Word, Excel, PowerPoint, Teams.
• Working knowledge of Workday or other HRIS system.
• Effective listening and reading comprehension skills.

Preferred Qualifications:

• Knowledge of or experience with Service Now and Workday tools.
• Knowledge of Human Resources and/or Shared Services practices.
• General knowledge of Payroll and Timekeeping.
• General knowledge of Travel Services and Travel concepts

Job Type: Full-time

Pay: $20.50 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Irving, TX 75015: Relocate before starting work (Required)

Work Location: In person