Hotel General Manager

The Best Western, Watertown, NY is offering an exciting career opportunity in the capacity of Hotel General Manager.

Qualified candidate must be a committed, dedicated, and experienced individual who shares a commitment to superior quality, service, and are honest and passionate about providing high standards with great results that are driven by our Company Values and Guiding Principles - Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus.

Job Overview:

Manage hotel operations to maximize profitability and growth and drive brand initiatives through the leadership of people delivering exceptional experience to all guests.

General Manager’s Role:

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
• Meet or exceed established goals. Maximize room revenues and achieve Revenue Growth and Revenue Per Available Room goals.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues.
• Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company.
• Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
• Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new associate orientation, associate recognition programs, harassment-free workplace training, etc.
• Establish performance goals for associates and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure a safe and secure environment for guests, associates, and hotel assets.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community and interact with outside contacts.
• Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
• Perform other duties as assigned.

Preferred Qualifications and Job Requirements:

• Previous experience in hotel management or a related field is preferred.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent communication and interpersonal skills to interact with guests, staff, and vendors effectively in written form and verbal.
• Proficient in using hotel management software systems for reservations, check-ins, and financial transactions.
• Knowledge of phone systems and phone etiquette for effective communication with guests.
• Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, conferences, etc.
• Ability to work flexible hours, including nights, weekends, and holidays.

Who We Are

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

We are an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Pay Disclaimer:

The base pay range represents the low and high end of the pay range. Actual salaries will vary depending on many factors such as skills, experience, certifications, and performance to name a few. The rate listed is just one component of the total compensation package for associates. Other rewards may include bonuses, paid time off, a competitive 401K plan with matching, hotel discounts, growth opportunities, and more!

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Watertown, NY 13601: Relocate before starting work (Required)

Work Location: In person