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SalaryIndus Hospitality Group’s mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.
Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin’ Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.
Reports To: Regional Manager or VP of Lodging
Summary
Manage hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate managers or supervisors.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
- Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
- Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates.
- Actively promote the hotel and company.
- Assist with the development of sales strategies and action plans.
- Develop and maintain positive business relationships with all guests, vendors and other external partners.
- Conduct regular physical property inspections to ensure all standards of excellence are being met.
- Answer inquiries pertaining to hotel policies and services.
- Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
- Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
- Facilitate and maintain on-going communication and collaboration with all associates.
- Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
- Maintain up to date records and files.
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Ensure the cleanliness of all areas of the hotel.
- Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.
Supervisory Responsibilities
- Manages subordinate directors, managers or supervisors who supervise associates in all hotel areas.
- Is responsible for the overall direction, coordination, and evaluation of these units.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training associates;
- planning, assigning, and directing work; appraising performance;
- rewarding and disciplining associates; addressing complaints and resolving problems.
Education and/or Experience
Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
Physical Demands
- The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
- Move, transport, put, install, remove, replace, position, place, transfer
- Ascend, descend, work at heights, traverse
- Move about or to, position self
- Detect, diagnose, operate, adjust, attach, position, set up, handle, tend to, activate, apply, measure, use, modify, input, write, compile, retrieve, make, construct, create, collect, inspect, prepare, serve
- Communicate, converse, discern, convey, discuss
- Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
- The associate must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public.
Acknowledgement
This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).
