Full-Time (Bilingual - Spanish) Administrative Assistant/Patient Concierge

Our growing Cosmetic Surgery Center in Waltham is looking for a Rock Star to join their team of experts in Body Contouring Surgery, Facial Plastic Surgery and Aesthetics.

As Patient Concierge you will answer phones and review concerns with patients, establish an ongoing relationship with our patients, obtain payments, schedule appointments and coordinate doctors’ schedule. This role requires excellent written and verbal communication skills, independent problem solving, multi-tasking, and knowledge of social media a plus. You must be poised, professional, creative, eager to succeed, passionate and charismatic.

Primary role duties include (but not limited to):

v Prequalify patients and answer inquiries

v Answer emails and phone calls in a short response time

v Establish strong relationships and communications with patients via phone, email and texting

v Maintain accountability for all schedules

v Actively assist patients throughout the process from the time they enter the practice to escorting to treatment room, photography, payments and options, and obtain reviews of their experience

v Prepare rooms for appointments

v Update patient medical records, prepare new patient charts and update demographics in computer

v Pull next day’s patient charts and organize per scheduled appointment time

v Keep supplies ready by inventory stocking and placing orders

v Assist Physicians and Clinicians

v Learn and become an expert in all treatments offered

v Suggest follow up procedures and products to maximize patient results and experience

v Create before and after pictures and videos to post to Instagram, Facebook and RealSelf

v Keep office tidy--scan, upload and shred document and meet deadlines in a fast-paced quickly changing environment

v Anticipate patient & practice needs and be flexible to adjust to practice growth needs

v Work with the team to create and meet quarterly and yearly goals and much, much more!

v Benefits include a competitive salary and a rewarding bonus program, fun and professional work environment and career growth.

Ideal candidate must have outstanding telephone skills, interpersonal communication, and above average computer knowledge with Microsoft Word and Excel. Must be detail-oriented, organized, multi-task oriented, energetic and possess a positive, professional attitude as well as be a team player. Minimum of two years customer service/telephone receptionist experience required, any marketing/sales experience a plus. Email your resume for consideration. Full-time front office position for 30-34 hours per week, 4 day work week 9:45 to 6 or 7pm and every other Saturday 9:45 -3pm. We will consider Part-time or Full-time.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Ambulatory surgery center
• Clinic
• JCAHO accredited facility
• Outpatient
• Private practice

Medical specialties:

• Medical-Surgical
• Plastic Surgery

Work Location: In person