Front Desk Receptionist

Radiant Health Centers (RHC) is seeking a Front Desk Receptionist. This is a patient facing role and is the first point of contact for patients when accessing RHC’s services. This position is a critical first step in the service process.

With a team of caring and committed individuals and dedicated volunteers, RHC is working to eliminate the stigma and overcome health disparities impacting the Lesbian, Gay, Bisexual, Transgender, Questioning + (LGBTQ+) community by providing healthy and compassionate care options.

Job Requirements:

• Manage and evaluate incoming calls to determine level of importance, and the type of assistance and information to provide within area of responsibility, as well as direct calls appropriately. Respond to inquiries in a courteous manner. Resolve complaints in an efficient and timely manner.
• Welcome patients and guests who walked-in or have appointments in a courteous and professional manner.
• Check-in and schedule medical and behavioral health patients for their appointments. Notify provider of their arrival.
• Expedite patient processing by having them complete appropriate forms. Review for completeness.
• Distribute and explain sliding scale fee discount program to all patients.
• Obtain patient identification and insurance information. Confirm insurance eligibility.
• Collect any insurance or sliding fee co-pays.
• Scan and upload all intake paperwork, insurance identification into electronic health record.
• Optimize provider schedules and patient satisfaction through efficient scheduling.
• Support food pantry services by distributing pantry menus and nutritional supplement forms to patients.

The ideal candidate will have the following qualities and qualifications:

• High school diploma or equivalent experience.
• Ability to follow directions and instructions, be proactive, have strong organizational skills, ability to be assertive. Must be able to set boundaries with patients in a professional manner.
• Ability to quickly respond and adapt to a variety of situations, exercise good judgement and make sound decisions.
• Bilingual Spanish required.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Work Location: In person