E-Commerce Manager

About Phillips & King

Phillips & King is a dynamic and rapidly growing B2B company that specializes in tobacco and accessories. We are seeking a highly motivated and experienced E-commerce Manager to join our team and lead the development and execution of our e-commerce strategy

About the Role:

Responsibilities:

E-commerce Strategy:

• Develop and implement an effective e-commerce strategy to drive online sales and achieve business goals.

• Conduct market research to identify industry trends, competitive landscape, and customer preferences.

Website Management:

• Oversee the day-to-day operations of our e-commerce platform.

• Ensure the website is user-friendly, visually appealing, and optimized for a seamless customer experience.

• Collaborate with the IT team or external vendors to address technical issues and implement enhancements.

Product Management:

• Coordinate with product teams to ensure accurate and up-to-date product listings, descriptions, and images.

• Implement pricing strategies that align with company goals and market trends.

Digital Marketing:

• Develop and execute digital marketing campaigns to drive traffic, improve conversion rates, and increase online sales.

• Utilize SEO, SEM, email marketing, and social media to enhance the online presence of the brand.

Customer Experience:

• Monitor customer feedback and reviews to identify areas for improvement and implement necessary changes.

• Implement customer retention strategies to enhance brand loyalty and repeat business.

Analytics and Reporting:

• Utilize analytics tools to track key performance indicators (KPIs) and generate actionable insights.

• Provide regular reports on e-commerce performance, sales trends, and customer behavior.

Collaboration:

• Work closely with cross-functional teams, including marketing, sales, and customer service, to ensure a cohesive and integrated approach.

Qualifications:

· A Bachelor’s degree in Business, Marketing, or related field.

· Proven experience (5 years) in e-commerce management.

· Strong understanding of e-commerce platforms, technologies, and trends.

· Demonstrated success in driving online sales and achieving revenue targets.

· Excellent analytical, organizational, and problem-solving skills.

· Proficient in using analytics tools and e-commerce platforms.

· Strong communication and leadership skills.

PHYSICAL REQUIREMENTS:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

· Must be able to access all areas of the facility to determine needs.

· Safety:

· The incumbent must be able to perform this job safely without endangering the health or safety of self or others.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be added at any time per business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Moorpark, CA 93021: Relocate before starting work (Required)

Work Location: In person