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Description:
QUALIFICATIONS AND EXPERIENCE
Education and Experience
- Bachelor’s degree in related field or commensurate experience.
- 5+ years of previous retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
- Experience working across leadership levels and cross-functional partners.
- Experience in reading and understanding data and translating it to actionable items.
Characteristics and Leadership
- Passionate about customer. Continuously seek opportunities to improve operational excellence.
- Strong business acumen and ability to analyze business trends and results, and to resolve complex situations.
- Strong ability to lead motivate, inspire, train and coach teams to a common goal of customer service.
- Extremely organized, with strong time management skills and ability to multi-task.
- Quick learner with strong problem solving skills and a natural talent for process improvement.
Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisionsEffective relationship-building skills, ability to cultivate strong partnerships across division partners
ABOUT US
Albertsons Companies is at the forefront of the revolution in retail. We have a new vision: forging a retail winner that is admired for national strength with deep local roots, that offers an easy, fun, friendly, and inspiring experience, no matter how a customer chooses to shop with us. We want talented individuals to be a part of this journey! Come bring your flavor!
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons-Safeway is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, prior or on any other basis prohibited by law
Responsibilities:
ALBERTSONS-SAFEWAY’S NORTHERN CALIFORNIA DIVISION HAS AN OPENING FOR AN ECOMMERCE OPERATIONS MANAGER. THIS ROLE SUPPORTS 24 RETAIL STORES IN THE PLEASANTON AREA (DISTRICT 7).
The grocery industry is undergoing dramatic changes driven by customer behavior across the entire lifecycle. Consumers are increasingly discovering new products on social or other digital platforms, shopping for deals on various apps, and increasingly purchasing through E-Commerce or other subscription services.
Albertsons Companies has had a legacy of innovation in the grocery eCommerce business for over 15 years. Given the pace of changes in the industry, we are making significant investments in enhancing our digital capabilities.
Our E-Commerce Department has field management openings for an eCommerce Operations Manager, that will oversee Operations in the NorCal areas. The eCommerce Operations Manager is responsible for driving operational metrics for our eCommerce business including Home Delivery, Drive Up & Go and other innovative channels to service our customers in their area of responsibility.
KEY RESPONSIBILITIES INCLUDE
- Achieve P&L results and operational metric goals in stores across assigned operating area.
- Lead Drivers and Home Shopping Department Managers in day to day operations to achieve their key metrics of on time tilling, on time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
- Lead the field teams through expansion, business and environment changes as needed.
- Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
- Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
- Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.
- Drive a culture of exceptional customer service within the frontline eCommerce staff.
- Ensure operational compliance with ecommerce policies and procedures.
- Manage, interview, hire and schedule a team of 50+ employees. Inspire and motivate field staff by providing on-going recognition, coaching and mentoring.
- Manage fleet of 30+ delivery trucks including asset rotation, safety, and maintenance.
- Manage the investigation of accidents, workers comp claims and traffic citations.
Salary range is $92,000 to $120,000 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.
