Ecommerce Analytics And Operations Program Manager

Job ID: 242639
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Logistics/Operations
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

POSITION SUMMARY:

As the eCommerce Analytics and Operations Manager, you will be responsible for developing and delivering strategic initiatives to enhance our supply chain operations in dotcom business. Your primary focus will be managing the end-to-end eCommerce operation to elevate post-purchase client experience while managing cost.

You will act as a key liaison for FSC team (business/IT/finance), distribution center, parcel carriers and 3rd party providers. Your role is essential to identify and drive improvements in client experience, operational efficiency, and cost savings for Sephora.

POSITION RESPONSIBILITIES:

• Responsible for the day-to-day management of eCommerce Operations & Return Management
  • Establish and maintain monthly operational waterfall management with operation and finance teams
  • Provide Daily/Weekly Dashboards: develop and deliver KPI results focused on driving sales, reducing costs, and ensuring best in class client service/experience
  • Own end-to-end return management and hold-at-location program governance with cross functional partners
  • Support financial budget planning. Manage and control cost while ensuring positive customer experience

• Responsible for day-to-day management of client experience
  • Track and deliver on client promise commitment
  • Develop and deliver key eCommerce KPIs. Investigate and share performance drivers with leadership team as needed and ensure accountability in addressing service failures
  • Support and reduce NCR/IR to improve client satisfaction for Sephora last miles delivery program with carriers and client service team. Drive first attempt delivery improvements and maximize claims recovery for lost parcels
  • Partner with 3rd party software providers and carriers to elevate and track real time client experience

• Other Responsibilities
  • Support Supply Chain/company strategy and development across Product Development, Omni-Channel fulfillment & Return Management
  • Collaborate with cross-functional partners to ensure seamless execution of seasonal events by sharing shipping insights, deadlines, and transit analysis
  • Drive the development, implementation, and documentation of essential processes within your team

REQUIREMENTS:

• 8+ years of in-depth knowledge and expertise in Supply Chain Management, Analytics and/or Operations
• Advanced data cleansing and reporting skills. Strong foundations in operation data engineering (parcel shipping preferred)
• Commitment to problem solve using data. Experience in modeling and optimization skills
• Expertise in dealing with ambiguity and making independent decisions about what data and approach is best for the task at hand
• Experience in fast paced environment
• Ability to influence, inspire, motivate, and negotiate at multiple organizational levels
• Ability to travel as needed (up to 10%) and on standby during peak/holiday periods
• Excellent written, oral and interpersonal communication skills
• Proficiency with MS Office, advanced Excel skills
• BA/BS degree in Business, Engineering, Supply Chain, Technology or Finance

The annual base salary range for this position is $111,690.00 - $124,830.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.