Medical Receptionist/Admin

Full Job Description

Pain Control Center of New Jersey has an exciting opportunity for a Medical Receptionist/Admin to join our team! This will be a part-time position to start, but with both of our locations growing, we hope to transition to full-time in the future. If you have great customer service skills and want to contribute to a caring, patient-friendly environment, we want you!

This position is a vital point of contact for patients entering Pain Control Center of New Jersey. This position greets patients as they enter the clinic, checks them in for their appointments, schedules appointments, collects co-pays and directs patients to their appropriate care area within the clinic.

Additional accountabilities include:

1. Customer Service Care for each person as he/she would like to be cared for by:

• Putting the patient first at every opportunity
• Listening to understand each patient
• Showing concern for each patient
• Acting individually and with others to meet each patient’s needs

2. Check-in and Co-pay Administration

• Check in patients in an accurate and professional manner
• Identify and accurately collect co-pays or appropriate fees
• Use computer-based system to verify patient information
• Understand and communicate benefit changes to members, or refer to appropriate resource
• Communicate wait times in a diplomatic manner
• Direct patients to the appropriate care area
• Prepare reconciliation report
• Provide patients with appropriate forms, questionnaires, etc.

3. Computerized Appointment Scheduling for appointments

• Schedule appointments in an accurate and timely manner according to the MD’s notes
• Maintain knowledge of appointment scheduling practices
• Maintain knowledge of appointment scheduling policies and procedures

4. Registration and Verification

• Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
• Verify insurance eligibility, if necessary
• Register patients in an accurate, efficient, and timely manner
• Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.

5. Facilitate timely and accurate flow of communication within the clinic

• Answer telephone and respond appropriately to the caller
• Take and relay messages requiring follow-up to appropriate individuals
• Prepare records and materials for new patient appointments
• Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.

6. Prior Authorization

• Assist and streamline prior authorizations for the patients needing procedures.

QUALIFICATIONS:

This position requires a high school diploma or GED and the following:

• Graduate of a formal training program in medical reception, an equivalent program, or a customer service program OR one year of experience as a medical receptionist OR one year of experience in a customer service position
• One year experience using data look-up and data entry functions on a mainframe or PC based computer system
• One year customer service experience either via telephone or in-person within the last five years
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Excellent oral communication skills
• Excellent written communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Part-Time

Pay: From $17-$21

Healthcare setting:

• Clinic

Schedule:

• 8:30-5 PM

Work Location: East Brunswick MN

Job Types: Full-time, Part-time

Pay: $17.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person