Customer Service Representative

At AMETEK, we don’t just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.

AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global & market Expansion. We strive to support these strategies to our 17,000 associates employed across 30 countries.

This position is in Troy, Ohio. AMETEK Prestolite Power is in the business of providing superior battery charging solutions. Prestolite Power designs, manufactures, and distributes high quality industrial battery chargers for the motive power industry.

Job Summary:

The Customer Service Rep will be responsible for administration of order-flow function – generally including assistance with customer inquiry, pricing verification, specification verification, delivery verification, and order entry.

Key Responsibilities:

· Establish and maintain a good rapport through telephone, data and correspondence involved in processing customer inquiries and orders.

· Review all incoming orders to ensure that the product specifications and price are consistent with those stated on price sheet, or on indicated quotation.

· Enter orders into Oracle order entry system.

· Advise customers of changes in price quotations caused by changes in quantity of products ordered.

· Perform Customer Service duties on products sold by acting as a liaison between the customer and the Company.

· Provide sales support to the National Accounts Sales Manager by tracking all national account sales numbers for reporting purposes.

· Expedite internal delivery on orders to meet customer delivery requirements.

· Coordinate with Sales and Marketing as appropriate.

· Keep supervisor informed with regard to unusual problems or particular large inquiries. Report all significant changes in pricing or delivery trends that might affect Company sales.

· Provide limited assistance to customers in the selection or application of products. Obtain assistance for customers with regard to changes in specifications that might lead to an improved product for their application.

· Redirect and advise of complaints concerning billing, referring complaints of service failures to designated departments for investigation.

Minimum Qualifications:

Minimum of 1 year of Customer Service-related experience and/or training; or equivalent combination of education and experience High school diploma, or equivalent.

Desired Qualifications:

· Must possess excellent communication skills (both verbal and written)

· Must have good working knowledge of Microsoft Word and Excel.

· Order Entry using Oracle a plus.

What’s in It for You:

· Competitive compensation, holiday pay, and paid time off

· Great benefits package that includes health, vision, and dental insurance

· 401(k), plus matching

· Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave

· Employee referral program

· Tuition reimbursement program

· Employee assistance program

· Exciting, fast-paced environment where you could make a true impact

· Opportunities for career advancement within our business unit and across all other AMETEK business entities

To learn more about our company and our job opportunities, visit us at:

https://www.ametek.com/careers

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person