Customer Service Representative

Summary:

The Customer Service Representative provides a high level of service to the corporate clients through order management, complaint resolution and exceeding customer expectations.

Customer Service must understand the customers’ needs and applicable corporate policies and create a solution that delivers within corporate policy while meeting customer expectations. Handles management of orders from inception to completion to meet customers’ delivery expectations.

Responsibilities:

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts.
• Provide quality service and support in a variety of areas including, but not limited to: placing orders, and handling returns request, managing customer inventory, customer correspondence.
• Use automated information systems to analyze the customer’s situation.
• Maintain a balance between company policy and customer benefit in decision making.
• Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• When requested, responsible for compiling and generating reports as they relate to customer needs.
• Provide information to customers in response to inquiries about products and services.
• Receive, review, and process orders.
• Receive, document, and resolve customer complaints.
• May be required to perform other duties as requested, directed or assigned.

Openings Available: Full-Time, Permanent, 1st Shift

Who We Are:

Pretium Packaging is a leading full-service designer and manufacturer of rigid packaging solutions for specialized applications with small to mid-sized production volumes. Pretium offers a variety of creative packaging solutions with consistency, quality, and cost-effectiveness in mind. We listen and then apply our expertise in the form of market insights, the latest bottle and closure technology, supreme quality management and outstanding Customer Service. Our customers know they can always count on Pretium to provide the kind of innovative packaging solutions that will enhance their products’ brand identity.

Our production facilities use the latest software, automation and quality assurance protocols to deliver creative, cost-effective and reliable products to our customers. From prototype development through production scale-up to consistent on-time delivery, we strive to exceed expectations at every turn. For our customers’ convenience, we maintain a deep inventory of popular molds and a wide selection of everyday stock container options that can significantly cut down on lead time to market.

At Pretium Packaging, we are committed to providing equal employment opportunities to all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable law. We believe in creating a diverse and inclusive work environment that fosters innovation, creativity, and collaboration.

Our dedication to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and training. We welcome individuals from all backgrounds to join our team and contribute to our mission of delivering high-quality plastic solutions while promoting diversity, equity, and inclusion in the workplace.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 5 years (Required)
• Account management: 2 years (Required)
• ERP systems: 2 years (Required)
• Data entry: 2 years (Required)
• Manufacturing: 1 year (Required)

Work Location: In person