Customer Service Representative- Manufacturing Background Preferred

Manufacturing Background preferred.

The BEST CANDIDATES are those with confidence, strong interpersonal skills, driven to be a team player, data entry skills, perseverance, positive attitude, excellent attendance and customer oriented. Candidates will also have a proven ability to establish quick, strong relationships with both internal and external customers and have a strong aptitude for learning. Problem solvers, Organized, Energized.

Position Requirements:

• AT LEAST 1 year experience in Customer Service oreducation combination

• Working knowledge of purchase orders from start to finish
• Strong Interpersonal skills

• Self-Motivated and highly results-oriented
• Basic understanding of Microsoft Office applications

• Ability to learn and retain a large volume of different products and services

• Detail Oriented

• Solid reading comprehension and information retention

Preferred Experience:

• Metal fabrication, factory or warehouse setting experience

• 2-3 years experience with data entry and purchase orders

Major Duties and Responsibilities:

• Identify and solve customer issues or needs on inbound requests.
• Part number creation in system.
• Ownership of purchase order entire life cycle.

• Entry Level order entry/updates and system navigation.
• Strong organizational skills and the ability to multitask.
• Develop a basic understanding of our plating processes and what is required for every order.
• Provide reactive communication(s) to our customers with the ability to log and update customer information in our Enterprise Resource Planning system and Customer Relations Management software to maintain data integrity.
• Answer phone calls, chats, emails and all other inbound customer inquiries in a timely and effective manner striving to provide a first contact resolution.
• Log opportunities, customer interactions and update customer information in Customer Relations Management to maintain data integrity.
• Participate in continual training and development (internal processes & software, product and application knowledge, sales process and outcomes, and industry-based training).
• Provide an extraordinary experience to all internal and external customers.
• Update written procedures as directed; offer solutions and ideas for improvements.
• Maintain team email box.
• Help the team hit monthly revenue goals provided by management.
• Support the internal sales and business development teams with order entry.
• Share information with team leads, team and other departments, following company policies and values, balancing short- and long-term goals, and resolving customer issues when necessary.
• Meet all team deadlines and responsibilities.
• Maintain minimum quality scores and activity levels required of the position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to sit, stand, and must occasionally lift and/or move up to 30 pounds.

Work Environment

Production and shop floor areas can be very humid during certain times of the year. Employees are provided training and personal protective equipment when working around chemicals, dust, and fumes. Safety and Environmental systems are in place to meet or exceed requirements from EPA and OSHA. We have active cross functional safety and continuous improvement teams. All team members will be exposed to the shop floor environment on occasion. Normal shop environment may require the use of hearing protection, safety glasses, ANSI approved safety-toe footwear as well as other personal protective gear as required when working with chemicals.

Our COMMITMENT

At Techmetals, we understand that our people create our success. We offer a variety of benefits to help ensure our employees can achieve their goals in and outside of the workplace. Below are just a few examples of how we invest in our workforce each day:

• Shift Premiums
• Flexible Schedules
• Employee Assistance Programs
• Technical Courses and Job Training
• $2,000 Annual Tuition Reimbursement Program
• Soft Skill Training, including Leadership and Communications Courses
• Gainshare Program and 401k with Company Matching
• Opportunity For Improvement Program (OFI) designed to financially reward good ideas and support in making Techmetals the best we can be!

Techmetals is proud to be an equal opportunity employer that is committed to hiring and retaining a diverse workforce. All aspects of employment, including decisions to hire, promote, discipline or discharge, are based solely on merit, qualifications, performance, and business needs. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, gender identity, marital status, national origin, ancestry, disability, genetic information, pregnancy, age, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• at the same job: 1 year (Required)
• Manufacturing: 1 year (Preferred)

Work Location: In person