Customer Service Representative

```Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

Responsibilities:
- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions

- Order Entry
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues with patience and empathy
- Communicate effectively with customers via phone, email, or chat
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction

Qualifications:
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Previous experience in Customer Service or sales is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a bonus

If you are passionate about delivering exceptional Customer Service and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our dynamic team!```

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Berea, OH 44017 (Preferred)

Work Location: In person