Address
Form of work- Assist with answering/handling inbound calls to the HMIC Technical Support Desk:
- Creating Serena tickets and escalating tickets as necessary.
- Provides helpful assistance to end-users.
- Work with the Procurement team to audit all software and hardware while ensuring proper disposal of equipment.
- Provides project support and assistance, including employee moves and new hire setup(s).
- Assists with basic Serena incidents and service requests, including equipment replacement, application installation/removal, and coordinating new employee setup(s).
- Updates application installation documentation to reflect current software updates and procedure changes.
- Provides assistance with imaging hardware and maintaining inventory. Images laptops/desktops, prepares for deployment, conducts testing/cleaning/repair of equipment.
- Currently enrolled in a 2 or 4-year undergraduate degree program from an accredited university majoring in an Information Technology related field required.
- Junior or Senior class level preferred.
- Minimum of a 3.0 GPA within major program preferred.
- Minimum 2.5 GPA cumulative GPA required.
- Prior customer service experience preferred prior internship experience of involvement of a similar capacity helpful.
- Ability to work onsite at our Hastings, Michigan headquarters throughout the Internship program.
- Demonstrated excellent written and verbal communication skills.
- Ability to physically take equipment inventory, including reaching/walking/kneeling, etc. in addition to performing cable management audits throughout the facility to mitigate/eliminate tripping hazards.
We value the strength of a diverse and inclusive workforce. Hastings Mutual is committed to providing equal opportunity for all employees and candidates in a work environment that does not tolerate any form of discrimination or harassment. Decisions related to employment are based on business needs, position requirements, and individual characteristics without regard to appearance, nationality, origin, race, color, religion, gender, sexual orientation, age, body, disability, veteran, family, marital status, or any legally protected class.
Hastings Mutual seeks to provide reasonable accommodation to disabled individuals in the hiring process in compliance with federal, state, and local law. Candidates requiring accommodation to complete their job application or participate in the interviewing process are asked to notify the Talent Acquisition Specialist or contact us at 800-442-8277.
From our humble roots in 1885 providing coverage for windstorm damage, Hastings Mutual has evolved into a leading regional property and casualty insurance carrier, offering innovative products for businesses, farm owners, and individuals. We work with customers in six Midwestern states (Illinois, Indiana, Iowa, Michigan, Ohio, and Wisconsin). Hastings Mutual is known for its financial strength, high ethical standards, and culture of service and responsiveness.
The core to our ongoing success is our employees. Whether at the corporate offices in Hastings, Michigan, to our remote team members throughout the Midwest, Hastings Mutual is made up of talented professionals across multiple divisions and functional areas. Our commitment to our employees and work culture has been confirmed with our inclusion in the “Best and Brightest Companies to Work for in West Michigan” each year since 2011.
Hastings Mutual offers a friendly, family-like environment that values transparency and approachability. We recognize the hard work of our employees with many benefits, including fully paid certification training, a cafeteria and fitness center at our corporate offices, ongoing professional development opportunities, and financial stability backed by our “A” rating from A.M. Best. We also have a long-term commitment to the communities in which we live and work, either through partnerships with local charitable organizations or through our own Hastings Mutual Charitable Foundation.
At Hastings Mutual, we’re always looking for professionals of all experience and education levels to help us continue our more than 130-year history of successful, stable growth.
